Lost All DVR Recordings Again

Hi Pookiecat. I apologize that you lost all your recordings. The best way to make sure that your recordings are still available is to use the cloud DVR service and box. To get information about this, please contact our Account Specialists Team via phone at 1-888-438-6673 between the hours of 8 am - 8 pm Monday through Friday or 9 am - 6 pm on Saturdays. If you need further assistance, please reach out to us on X at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

How does this resolve my issue? It’s like closing the barn door after horse has left. Why wasn’t that communicated to me before the tech switched out the box? Tell me, clearly and succinctly, how you will guarantee that I will get all my recordings back. If you can’t do that, just say so. Otherwise, you are wasting my time and confirming what has become abundantly clear: I’m paying $256.00/month for a service worth less than half that cost. What is your answer? Tell me how your retention management people fix this and compensate me for this failure to provide satisfactory customer se4vice. I await your reply.

If the broadcast TV industry is not already dead, it has definitely been given its hat. Look at all the fights between the different service providers and the different broadcasters and content providers. Every month you'll see some show that you just couldn't watch on ESPN 3 or you would lose a huge group of channels. Or the price of your particular package would suddenly go up. Streaming is now the norm. Even the service providers like Cox are moving to video over IP for a lot of reasons, but one of them is to free up bandwidth on the coaxial spectrum to both increase speeds and capacity. OTA has his own problems now with DRM and the new atsc 3.0 standard. I would suggest YouTube TV but I have recently become anti Google. If you are anti Facebook and anti Twitter then you might want to look into whether Google is also one of the baddies. You just can't make that much money without being evil. Good luck to googleing though. However, the fact that it's so hard makes me want to do it all the more. There are lots of other streaming service providers though. I think Reddit has a cut the cord sub that might be helpful. Moving away from the cox ecosystem would allow you to also use your own modem and router. You want your ISP to be like a big wide dumb pipe that you send your data back and forth through. You don't want them to touch it. You don't want them to look at it any more than they have to. You don't want to use their other services like TV, phone or security. Everything should be as separate as possible for both security privacy performance and troubleshooting reasons. Cox's flavor of the X1 platform they license from Comcast was never great but when they moved the cloud DVR servers onto comcast's Network there has been many problems reported. Now that Cox has been acquired by the parent company of spectrum, who knows what will happen. There is a predicted delay of about a year before anything major happens, but what happens then? And what little things happened before that, who knows. Cox probably isn't going to invest any money in changing anything or really even fixing anything. It is within your best interest to look at other options separate from your ISP for TV service. 

When will service be restored.  It has been almost 2 days.  Tech support said it would fixed yesterday.    Incompetent.   All should be fired.  They don’t know anything.   They read answers off a paper