Live delay

I know. I was hoping there was a fix that I may have missed. I’ve been complaining about it to Cox for years. 

It’s all content. Happens all the time watching live sports. It’s extremely annoying. 

Hi lisa123,

We apologize for the delay in the broadcast.  It could be that the feed we are receiving from our provider is delayed or it is the encoding being used on our end.  After the switch to MPEG-4 encoding (2021), there can be a 35-50 second delay behind live TV due to the encoding.  MPEG-4 compresses the signal more than MPEG-2 while maintaining signal quality, thus freeing up bandwidth.  This encoding can cause a delay between the TV broadcast and online streaming feeds.  Our goal is to provide our customers with the highest quality audio and video broadcasts available, there is a tradeoff.  

Again, we sincerely apologize and hope this helps explain the delay you are seeing.  

Cox Support Forum Moderator 

It's both live events and network programming.  If a minute isn't added to scheduled recording times, the end of some programs will be cut off.  I add a minute to the end time of programs.  If I'm recording back-to-back programs on the same channel, I adjust start time a minute late on the later programs, to avoid possible missed recordings due to exceeding available channels.  If programming happens to be on time, or the later programs are rescheduled to be first, I'd rather miss the first minute than the last.  If it's a crime drama, I'll just miss that first 30 seconds of someone being chased through the woods.

If solution count is a factor in each moderator's evaluation, then the person doing the evaluating should take the time to select that moderator's profile and select "Solutions".  They should review each one that occurred during the review period to determine if an actual solution was provided.  For some moderators, the "solution" is frequently nothing more than the standard suggestion to email them.  I wouldn't consider that a solution.  OPs should unmark it, but they don't because they don't realize they can or they're afraid someone will get mad and not help them.

I think the "Solutions" marked on someone's account are the posts they made that were marked as solutions, NOT what posts they have marked as a solution. So it will help with the moderators marking their own posts as solutions, but not what they have marked as a solution in general. 

As for asking people to email them, I think that is a separate problem. It makes sense if the user is asking a question related to their account, billing, or something else not technical. Or if it's a technical issue that the moderator want's to look at in their tools. However I think Cox would rather have EVERYONE email them instead of posting here because Cox want's as few problems posted publicly as possible. Basically it's them trying to control Cox's PR. What I don't get is how some moderators are able to look up a user's Cox account by their forum info, but some can't. I don't know if only some moderators have the tools/training to do it, or it only works when the user uses a Cox.net account to register. Either way, I think the moderators should use that method to look at the person's account rather then asking them to email Cox. Not only is emailing PII info over email a security concern(and not allowed when I worked there) but it's faster and keeps the thread on track. Taking the conversation offline keeps other people from finding the solution if they had a similar problem. 

Yes, I know it's moderator's posts marked as a solution, but it's possible OP could have marked it (or another moderator).  However, I can see in a notification who marked my post as a solution.  With moderators' additional tools, they most likely can see who did it.  

I don't disagree with what you said about asking people to email them.  But my point for mentioning it was moderators shouldn't mark posts suggesting OP email them as a solution.

Hi - I initially clicked the thumbs up icon to indicate I liked your post. Then I got a notification that my question had a solution. Needless to say that was incorrect and confusing. I have no idea how to mark something as a solution and did not think that liking a response would trigger your response as a solution. 
A moderator then answered my question but did not provide a solution. 
I appreciate you responding and really wish Cox would provide a real solution and not just an explanation. 

Odd, my post was marked as a solution and I never got a notification. I just double checked and don't see one.