New Contributor
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4 Messages
Is COX internet required to use apps like Netflix through the contour box?
Currently have internet, cable and phone through Cox. Going to cancel internet service over slow up speeds and data limits.
If I cancel internet through Cox, then will I still be able to use apps like Netflix or Prime etc through the contour box?
I can't find anywhere in settings on the contour box to input a different wireless network.
I asked (what I thought was a simple question) to a chat person. Do I have to have Cox internet to use apps on the contour box.
She suggested that I tell the smart tv about the new wifi network and the contour box would get the information from the tv because the "contour box and the tv are connected with wires."
Any opinions or insights would be greatly appreciated so I can prepare accordingly. Thanks!
Bruce
Honored Contributor III
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5.7K Messages
3 years ago
Although your Contour box is connected to the TV distribution network (separate from Internet), you will need Internet service with Cox to use an app on the Contour box.
Streaming programs is from an Internet source. Cox measures your Internet data use. Although your request to stream from Contour is over the TV distribution network, Cox needs to measure your Internet data use when you stream on an app with Contour. Cox can't measure your use if you don't have an Internet account, so the app on Contour wouldn't connect.
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Bruce
Honored Contributor III
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5.7K Messages
3 years ago
Will you get Internet service through another provider? If so, then use the apps on the TV or purchase a dedicated streamer, such as Roku, Google Chromecast, Amazon Fire TV, etc.
Here's some top picks.
www.soundandvision.com/.../top-picks-streaming-media-players
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Darkatt
Honored Contributor
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1.9K Messages
3 years ago
Yes, Cox internet is required to use app on a contour box, because the internet is provided by a modem inside the box, and the modem is on the cox cable system. If you want to use app on another internet service, you will have to use them on a spart tv, or a firestick.
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