I'm sorry that the box seems to be frozen. Is volume and other TV functions working with the remote? If so, a reboot of the box may be needed. You can do this manually by unplugging the box and plugging it back in, or you may be able to have it reset directly through the Cox app.
You didn't say, but I will assume it worked in the past. Try unplugging the mini-box and leaving it unplugged for a few hours. They have an issue with overheating. That may fix your issue. If it does but the issue re-occurs, you may have to unplug it while it's not being used, maybe overnight.
NicholeC
Moderator
•
834 Messages
10 months ago
Hi Magloire,
I'm sorry that the box seems to be frozen. Is volume and other TV functions working with the remote? If so, a reboot of the box may be needed. You can do this manually by unplugging the box and plugging it back in, or you may be able to have it reset directly through the Cox app.
0
0
Magloire
New Contributor
•
3 Messages
10 months ago
I have tried that and I still am stuck on the cox information screen.
0
0
Magloire
New Contributor
•
3 Messages
10 months ago
I have the mini cable box if that helps.
1
0