HBO MAX freezing

@JulianN   Thanks for not just telling OP to email you.  Recommendations posted in this forum could be helpful to others who may experience a similar issue now or in the future.

@JulianN​ Apologies for not getting back to you sooner but this did not help at all.  I followed both procedures (clear data, system refresh).   HBOMAX still stalls and sputters to the point where it's almost unwatchable.  Interestingly it will sometimes go for a few hours without problems; other times, the problems are constant (every 3 or 4 minutes).   Do you have any other suggestions?

Thank you for trying the previous steps. I'm sorry to hear that didn't resolve the issue. Is this issue occurring on multiple boxes as well, or do you have on in particular that this is happening on?

-Nichole

It happens on the TV set attached to the Contour box and on another set attached to the smaller "satellite" box.   Just as a sanity check I configured my main TV (Sony Bravia) to use the MAX app and have been watching MAX programming through the app and wireless Internet for a few days.   No problems whatsoever and since I only have this problem with MAX on the Contour box (other streaming sources have little to insignificant issues) it sort of smells like a bandwidth issue between Cox and MAX.   

Thank you for these details. Please email us at cox.help@cox.com with your address and link to this forum so we can review further and assist with the next steps.

Thank you.
-Nichole