fast forwarding a recorded show no working

Same for me, started yesterday I can’t watch anything I recorded ! 

Same here, I can't watch anything I've recorded. 

I’ve not tried to ff live tv. Yes, multiple recordings.  Also now getting error XRE 06014.  These are not recordings from prior to August.  

Hi. You can also reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

Same here. Was able to watch DVR cloud recorded programs with the glitchy fast forwarding and sound not working periodically until late this afternoon. Now every single recorded program gives the following massage:

UNABLE TO PLAY VIDEO

Sorry, we’re having some trouble. This program is not available to watch at the moment. Please try again in a few minutes.

                                          XRE - 03091

Trying again just gives the same message every time for every cloud recorded show. I have rebooted, unplugged and plugged back in the gateway and the contour box. Nothing works. The recorded programs I am trying to watch were only recorded in the past week.

Could this be related to your DVR cloud TV transition ?

I am trying to watch something I recorded THIS AFTERNOON. ALL recordings are impacted. I cannot watch ANY of my recordings. Do you still want an email? I was going to try calling when I had some time. This is annoying, I'm paying for this service I can't use.

HI Denise21. Please contact us at your earliest convenience to get your issue resolved. You can also reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

The recordings that won't play were recorded yesterday and the day before. Ever since the supposed Cloud upgrade, everything I've taped doesn't play and has glitched in sound and sometimes the recording goes dark. I have two brand new boxes, I've rebooted the internet connection, and both boxes and nothing works. I've called customer service and no one has any answers and some technicians I've talked with don't even know about the update. 

I'm sorry to hear the issue has returned. We'd be glad to investigate further. Please feel free to email us for support at cox.help@cox.com 

Thank you.

What model box do you have? Do you have cloud DVR? Is the problem happening on more then 1 box? What if you try to watch via the app? Is it the same " XRE - 03091" error?

Sorry for duplicate posts. There is something going on with the forum. They are working on it but so far it seems they have no idea(again) what is causing the issue.

WiderMouthOpen, we are still investigating this and looking into why this is occurring.  As soon as we have any information, we will let you know. 

Ok, thanks. The reason I am still posting is because I thought the problem was fixed when a few of my posts popped back up. But then they disappeared, then came back, and disappeared again. Also weird stuff is happening like a post will say it will have 5 replies, but it only shows 3. Or I won't see the comment on the post, but if I click on the link inside the notification(top right) for that post, it will show it. Should I make another post to discuss? It would help to know if the issue is effecting other people and if in the same way. Or should we discuss over email?