DVR service randomly deletes all recorded shows

Costumer service and tech support are a joke.

Opened several tickets and they just close them with no resolution.

The tech that came out to my house said there are no issues with the hardware and it is a CLOUD issue.

Had this for the past 5 months now - once, twice, or several times a month all recording are deleted and it says Welcome to you new DVR service.  

You may now begin to record shows etc....

From others' comments i see this has been ongoing for 5 years!