Diedra's profile

New Contributor II

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5 Messages

Thursday, August 3rd, 2023

Closed

DVR recordings deleted

My DVRd recordings were deleted last week for some reason. The agent gave me steps to recover them but they’re confusing if you’re not computer savvy. Has anyone else had this problem & if so how was it resolved?

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Esteemed Contributor III

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3.5K Messages

2 years ago

What steps did they give? Can you share them?

New Contributor II

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5 Messages

He said I’ll need to recover formatted hard drives to get my recordings back.

Method 2. Retrieve deleted DVR recordings from a backup.

Step 1: Access your drive and open the video backup folder.

Step 2: Find the backup files of the videos you lost and select them.

Step 3: Copy the videos back to the original storage.

Also…I checked to see if shows I recorded last night were still there and they aren’t. I’m wondering if it’s the daily update that’s causing the problem.

Esteemed Contributor III

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3.5K Messages

How would you access your drive? Are they suggesting you open the box? 😲  Or do you have cloud DVR?

Also, you don't own the box or any content on the box so it isn't yours to copy. What a odd response from Cox.

New Contributor II

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5 Messages

Right? When I tried to get clarification I didn’t get it. It’s annoying because I’d never had this problem until last week.

Esteemed Contributor III

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3.5K Messages

Maybe it would help if we knew what box you had. Which one of these

Moderator

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4.3K Messages

Hi Diedra, I wish I could tell you that I understand why you were provided those troubleshooting steps, as they are not correct. I want to take a look at what happened to your recordings and get to the bottom of this mystery. So that I can assist you further, please email my team at Cox.Help@cox.com. -Becky, Cox Support Forums Moderator

New Contributor

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9 Messages

2 years ago

Multiple times. Cox has no idea why

Honored Contributor

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2K Messages

The four unlocked Related Content threads currently in the upper right of this page are all about this subject.  As you can see, it's been an issue for several years.  

You may not have noticed, but you're replying to two year old posts in the other thread.

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