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Twstahl

New Contributor II

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3 Messages

Wednesday, March 12th, 2025

Closed

Dvr never works

Constantly having issues. Freeze,  no sound,  can't fast forward.  I have gigablast, wireless,  newest modem, pods bill over 380 per month.  What am I paying for? I have had 5 technician out in the last year for issues. Cox just wants more money,  don't actually fix anything.  Don't think they have upgraded any fiber optics or equipment in our area in over a decade.  So tired of paying for service that doesn't work.  Time to change,  starling looking good.

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5 months ago

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LisaH

Moderator

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950 Messages

5 months ago

Hi Twstahl. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on X at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

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Twstahl

New Contributor II

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3 Messages

Lisa, 

Why is it cox always replies with the same general response? Based on all the complaints on the forum the issue is clearly poor service. Obviously we have all attempted to contact cox to resolve the issues with the same outcome.  Service remains unstable and substandard.  Maybe cox should actually use the obscene amount of money they are making from their customers to fix the issues instead of trying to make excuses for why it doesn't work. 

5 months ago

LisaH

Moderator

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950 Messages

Twstahl, the reason for the general response is that in order to determine what the issue is, we address each customer's issue individually which we can't do in a public forum. 

5 months ago

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