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mrgrdncrtr0's profile
mrgrdncrtr0

Visitor II

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1 Message

Tuesday, November 5th, 2024

Closed

Dreaded XRE-06014

I am trying to watch a specific program I recorded on my dvr. However,  I keep getting the error code indicated in the title. It is only happening for this single program. I have done all the ritual actions. E.g. reset modem/gateway, power cycled the dvr box . To no avail.  I have read on this forum that this is an on going problem. What to do?

Additionally quite often my remote does not work for fast forward, rewind or exit. The stream often times blacks-out no picture or sound. Sometimes it comes back other times I have to get completely out of dvr mode and resume the program, once, twice or even three times. It is quite annoying.  I don’t have to mention how much I pay for this service every month, I am sure everyone knows the cost. Given I just want this equipment to work. Is that too much to as from this company?

Discussions

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Updated 

6 months ago

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BrittneyC

Moderator

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44 Messages

9 months ago

HI, we are very sorry about the issues that you have been experiencing with your DVR recording. If you are only experiencing this on one single program it sounds like it is a corrupted file. This could have happened at the time of the program being recorded. There is not a way for us to go back and fix something that is already been recorded. We can look into preventing this from happening in the future, when you have a moment for support, feel free to send us an email at Cox.Help@cox.com or send us a DM on Facebook or twitter. We look forward to working with you. 

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phxmagi

New Contributor II

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4 Messages

Same issue multiple recordings throw same error code  Differnt days different shows having to reboot system 1-2 times a week.  We do not get what we pay for across services

9 months ago

0

DannyS

Moderator

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579 Messages

Hi phxmagi, sounds like there may have been a signal concern at the time of the recording.  If this continues and need someone to look into possible signal concerns with the equipment.  Please email us at cox.help@cox.com for assistance anytime.  We would be happy to help. 

9 months ago

0

WiderMouthOpen

Esteemed Contributor III

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3.5K Messages

Is it just your TV service that is having problems or internet too? What model modem and router do you have? Can you post the signal levels?  Can you provide any data on the problem?

6 months ago

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phxmagi

New Contributor II

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4 Messages

All services are affected, for years even though equipment upgraded BILL EXPLODING (double in the last two years) etc.  I have no other option for high-speed internet service because of where we are located - so COX monopoly.  I already have a job, so I am no longer digging into what COX's problem is; as it is a bottomless pit.  I will pursue other avenues of relief like attorney general's office, corporation commission etc.  

6 months ago

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WiderMouthOpen

Esteemed Contributor III

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3.5K Messages

Well first have you checked the FCC broadband maps? I doubt there are NO other options. Maybe options not as good...but none? What about Verizon/ATT/Tmobile cellular home internet? Or Starlink?

Also, if you didn't want to troubleshoot, why did you post here? You said "Any additional assistance would be greatly appreciated". How can anyone give assistance if you don't give technical data on the problem?

6 months ago

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Dreamsox

New Contributor

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1 Message

6 months ago

Just moved to the new wireless cable box with Fiber last weekend and I get this constantly, same exact symptoms, same exact attempts to fix.  Cox obviously can’t fix the issue as this error code appears as an issue for years.  I get that it happens during a recording because it dropped when it was recording, so you’re supposed to target the drop-outs, but it looks like this can’t be fixed???  1st you remove my bundled pricing and jack my bill up, then take my DVR w/hard drive, make me go to cloud DVR and can’t deliver.  Sad

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JulianN

Moderator

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284 Messages

Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and we would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you! 

6 months ago

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