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jjw69's profile
jjw69

New Contributor

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1 Message

Saturday, May 3rd, 2025

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Device option for Recording

Does anyone know why my device options under my DVR Recordings and Scheduled have disappeared ? Everything is now on 1 list .

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3 months ago

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DannyS

Moderator

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579 Messages

3 months ago

jjw69, there were some changes made to the DVR platform.  One being the recorded-on filter, which allowed customers to display recordings from specific devices in the home, is no longer available in both the Recordings and Scheduled tabs within the Saved menu.

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lritter

New Contributor

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1 Message

Hi, I have been a long time customer of Cox since 1998 and have been thinking about switching to Verizon and now due to this deletion of this feature it might just force me to make that switch. Getting rid of this filter feature now makes everyone in our household have to search through everyone's movies/shows instead of separating them by the device they were recorded on. Its really cumbersome. Please, please bring back this feature! 

3 months ago

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LaToyaW

Moderator

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105 Messages

Hello

 

Thank you for choosing Cox.  I'm sorry you are currently experiencing changes with the cable boxes. We would like to assist and provide assistance to this matter . When you have a moment, please email your full name, complete address, and 4 digit pin associated with the account to Cox.help@cox.com.

3 months ago

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