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Current available equipment
Good afternoon. I have a question regarding some equipment that I need to clarify. So right now we are in the process of getting rid of the combined internet and WiFi router. Now my question is if I still have my panoramic WiFi modem, can I request to have cox issue me a separate modem for the phone service or would it have to be combined into one? We have a security system that is phone line monitored and we want to have the phone modem downstairs and the WiFi modem upstairs. Do you know if theirs a way to do that?
the next question I have is regarding to cable boxes. I never really understood the difference between cox tv and the contour tv. Is it the same thing or are they different. And what are the current hardwired cable boxes cox has?
LatitiaS
Moderator
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425 Messages
4 months ago
Hello zachfindley6240,
Great questions! The answer is yes. If you elect to have a separate modem for phone, that is something that can be done. However I am a bit confused, as you mentioned you are looking to get rid of the modem/router combo. Some customers opt to connect their own personal modem and router. If so, we can provide you with the telephone modem. On the other hand, if you elect to keep the Panoramic device, but have a separate modem you may be looking at rental fee.
With regard to your questions about the video receivers, it can vary depending on your preferred service level. Please visit the link for more details information about our plans.
Feel free to send us an email to Cox.Help@cox.com with your account details for further assistance.
Cox Support Forum Moderator
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