New Contributor
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2 Messages
cox tv service problems in southington ct today 5/29/2024
Problems with cox trying to put in new systems. Our tv remotes are asking for for tv codes on all 3 of our telebisions. Cox was suppose to have everything by 8 am today. Now they are saying it will be fixed by 7"00 PM. This is very poor service. We paid almost $300 per month for cox services - 1 cell phone, 1 home phone, TV servicek and internet sevice. I am a 83 old male with severe hearing issues, and handicapes needto heve a procedure to iwiden left heart valve, also getting treatments on my narrow spiral colum issues causes lots of nerve pain. We no longer are able to place a simple phone call to get a cox tech to come out and fix the problems that we have today with all of our 3 tv sets.
BrittneyC
Moderator
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43 Messages
1 year ago
Hi, thank you for being the very best part of Cox. I am so sorry that you are having issues with your services. We would like to help you. When you have a moment for support, please send us an email at Cox.Help@cox.com. Our forums are for customer-to-customer interactions about Cox's products. We look forward to working with you.
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WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
3 months ago
What do you mean they're asking for codes? Like for first time installation? If so, why didn't you just have the technician out there to install them to begin with. Why did you or someone else try to do a self install? Also why can't you put the codes in yourself. Is something broken with the process? Or can you just not figure it out? I only ask so I know how to help. Were you looking for technical support or were you looking to find out when your technician will be there?
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