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Billy_Bob

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Sunday, May 7th, 2023

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Contour box need to be plugged in?

My master TV finally died after 18 years of service. In preparation for the replacement TV, I unplugged my Cox Cable Contour device. The next day my other TVs died also. Is there a connection between the device disconnection and the loss of cable TV elsewhere in the house?

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2 years ago

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CurtB

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2K Messages

2 years ago

If the other TVs aren't damaged but have no signal, they probably use client boxes that require the host Contour box you unplugged to be plugged in and connected.  Power off all boxes.  Reboot the host first.  When that finishes, power on the client boxes, one at a time.

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WiderMouthOpen

Esteemed Contributor III

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3.5K Messages

Could you inform me which boxes use this technique? I thought only Whole Home DVRs used MoCA for DVR service to the client box. I didn't know it actually used the host box to stream TV. 

2 years ago

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Bruce

Honored Contributor III

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5.7K Messages

Each client uses 1 tuner on the host.  Dustin explains it well.

forums.cox.com/.../66774

2 years ago

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WiderMouthOpen

Esteemed Contributor III

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3.5K Messages

That talks about DVR service, not normal TV service, but maybe that is implied? Either way, good to know.

2 years ago

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Bruce

Honored Contributor III

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5.7K Messages

Its assumed OP has a host-client setup because...barring any "surge" as you previously noted...a distant box lost service after disconnecting another box.

If you're wanting a distinction between boxes having to power off and then reboot one at-a-time, that'd be Contour 1 vs. Contour 2.

You probably could have two independent non-DVR Contour-2 boxes...I'm not sure...but Contour 1 allows two independent Contour 1 DVR boxes.

2 years ago

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WiderMouthOpen

Esteemed Contributor III

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3.5K Messages

2 years ago

When you say the TV died, can you explain? Does it power on? Does it show the menu/settings? If two TV's broke in the house at the same time I would guess you had a surge somewhere that damaged both. Any recent storm or power outage?

::edit:: Removed incorrect information. 

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