New Contributor II
•
6 Messages
Contour 1: guide search no longer finds non-on-demand programs
Contour 1 search not returning results for non-on-demand programs in the guide. This happened to me 8 months ago (happens at least once a year).
no errors.
contour 1.
manual search and saved search does not return any shows that are non on-demand.
anyone else have this issue? @CurtB ? @Jupiter852 ?
Thanks!
rick
MariaL
Moderator
•
748 Messages
3 days ago
Hi Rick H,
We'd be happy to investigate this issue and address your concerns; however, we'll need some additional information to do so. Please email our team at Cox.Help@cox.com. Be sure to include your name, complete service address, and reference this post.
-Maria
0
0
Jupiter852
New Contributor III
•
19 Messages
3 days ago
RickH-
This issue occurred with me very recently two times: 12/26/2025 and 2/2/2026.
Upon submitting the 12/26/2025 issue to cox.help@cox.com, they initiated ticket number CUIxxxxxxxx88. It was resolved 1/14/2026.
Then it happened again on 2/2/2026. I reported the issue again to cox.help@cox.com. This time they reopened that same ticket, namely CUIxxxxxxxx88. So it is being worked on now.
As of 8:30 pm (Eastern) today (2/4/2026), it has not been fixed.
FYI - here's the history that I am aware of with this same issue:
2/2/2026 - reopened ticket CUIxxxxxxxx88
12/26/2025 - ticket CUIxxxxxxxx88
6/27/2025 - ticket CUIxxxxxxxx39
5/26/2025 - ticket CUIxxxxxxxx87
4/4/2025 - ticket CUIxxxxxxxx45
12/2/2024 - ticket CUIxxxxxxxx24
It also occurred in 2019 (I don't have that ticket number).
Jupiter852
(edited)
2
0