Contour 1 guide search function only returns on demand programs not future play date channels

I can confirm it's not just an issue for the OP.  Search is limited to OnDemand for me too.

We know how important it is to have the search feature on the Contour 1 guide working properly, and we’d like to investigate this issue further. Can you please provide examples of your search query and the search results? We want to make sure we understand what is happening so we can take appropriate action.

It's really not that hard to understand.  Cox TV (Contour 1) Search will find episodes of a program searched by name that are available OnDemand, but it won't find any instance of that program scheduled in the program guide to be broadcast in the coming weeks.  Pick any current TV program and search for it.  Results will be OnDemand episodes only.

Am experiencing the same issue as well.  The last date that Search was working for me was 12/2/2024 - after that date, only OnDemand entries were searchable.

I called the Cox trouble number on 12/2/2024 and got the software downloaded, but that didn't change anything.  I submitted an email to cox.help@cox.com on 12/2/2024 describing the issue.  "Dan" (CCI-Atlanta) responded very quickly that day - he was able to replicate the problem on Cox's equipment and "created a ticket for the back-office production teams for assistance".  He said that once the issue has been addressed, he would let me know.  As of this moment, 2:20 pm Eastern, 12/8/2024, I am still awaiting his response - I've also gone through the unplug-wait-a-few-minutes-plug-in cycle a few times since 12/2/2024 hoping that maybe the issue has been fixed, but so far no luck.

It would be helpful if one of the forum moderators could followup with main Cox to let them know that the problem is not limited to just one user.

FYI - in August 2019 I reported this exact same issue on this forum (and CurtB joined in then as well).  A forum moderator at the time, KevinM2, contacted the "Engineering team".  A few days later the search function began working properly.  While KevinM2 never reported back to the forum, I assume there was an internal-to-Cox technical issue that was resolved in response to KevinM2's efforts.

Jupiter852   Here is that August 2019 discussion.

 Searching the guide does not work correctly for Contour 1 units | Cox Community

The following is another discussion we had about Search in January 2022.

Contour 1 Search and Save List issue .. and a surprise (to me) | Cox Community

We seem to meet on this forum about every three years to discuss a Search issue.  I actually rarely use it because I remember it sometimes caused the cable box to lock up.  I use Zap2It instead.  But the Search feature should work as expected when it is used.  Currently it does not work properly. 

I had a rep come out, apparently they 'improved' the search on Contour1 by making it non-existent, which might be enough to drive me away from Cox. I am one who does not like to talk to Alexa, or to have to look at icons and try to figure out what they represent. I like to keep things as simple as possible, but I guess they don't let you. How hard would it be for them to just keep the code for on Contour1 that lets you do the limited (2 week) tv search?

Hi. Joe. I'm glad your search function has returned. Please reach out to us if is recurs and we are glad to assist. 

Did your vendor also fix the memory issue that causes the cable box to lock up after Search is used?  I tested using Search on Sunday for the first time in a long time and it locked up on Monday... for the first time in a long time.  I've reported this issue before, the most recent time being Sunday before my cable box locked up the next day.

A day after the tech came out, the tv search started to work again, so whether the tech fixed it or for some other reason, it works!

I know the Search function is working again.  But since it works for everybody, I doubt your tech had anything to do with it.   Search works, but a probable memory issue causes the cable box to lock up within a few days after using it and requires a reboot to fix it.     

Works fine now!