New Contributor II
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5 Messages
Cloud DVR recordings freeze constantly
We had a Cox DVR box and were told it was failing and we should switch to Cox Cloud DVR
We did, nothing but problems - recordings freeze for minutes or seconds during playback or fast forward, sound goes away while still playing - every evening, various recordings
We have reset the boxes, nothing seems to help
Internet speed (Cox Gigablast) shows 900 mbps consistency during the problems, so doubt it is bandwidth
Any ideas on who to call or things to try?
Thank you
Accepted Solution
HeatherS
Moderator
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124 Messages
5 months ago
Hello, jjinterravita. I apologize for the experience you are having with your DVR playback. We have identified and escalated this issue for resolution through a specialized team. If we can assist you with account-specific support, Please reach out to us on Twitter at, https://twitter.com/CoxHelp visit us on Facebook at https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. In private communication, please include your full name, complete address, and details of the issue as this message will not be connected to the communication unless you include the link to it.
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