lauramtay1's profile

New Contributor

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1 Message

Wednesday, July 12th, 2023

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Cancellation

Just got off the phone with Joshua in cancellation who required 15 minutes to cancel the account and was extremely rude and unprofessional. We definitely won't be back and I hope other people don't have the same experience. 

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Esteemed Contributor III

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3.5K Messages

2 years ago

Sorry, this is a technical forum for discussion of problems with Cox TV service. If you want to leave a review, try DSLReports. A lot more people read that page then here.

Honored Contributor III

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5.7K Messages

Just a thought.  This may fall under "exchange ideas" or "offer help," such as to recommend another method to cancel your service or to avoid Joshua.  Cox removed the word "technical" from its Guidelines.  The word is still in the 10-year-old Sticky, but I think the Guidelines would take precedence for usage policy.

Esteemed Contributor III

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3.5K Messages

That's a stretch. OP didn't offer any suggestions to avoid Joshua. Just a complaint that he was rude and unprofessional. It is politely worded, so I take no offense to it being here, just saying DSLReports might get more views.

Honored Contributor III

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5.7K Messages

A "stretch" from what reference point?  The suggestion is if Joshua answers the phone, hang up and try again.

The OP also seems distress from the experience of an extremely rude and unprofessional Cox representative, so this post may fall under "obtain [emotional] support."

"The Support Forums are here for the enjoyment and benefit of all members" and some members enjoy rants.

Esteemed Contributor III

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3.5K Messages

OK, You be you. I was just trying to be helpful too.

Honored Contributor III

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5.7K Messages

You are helpful.  Yes, definitely spread the word about your experience.  However, you also implied the post doesn't belong here.  We read all voices.

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