New Contributor
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8 Messages
Can contour 2 use cloud dvr?
I just swapped out my contour 2 DVR box with a hard drive for an exact replacement. It’s the same older box with the clock display. When I activated it, all my recordings and scheduled recordings were still there. I expected to have to re-add everything. How is that possible without using cloud DVR? I ask because I was told at the cox store that this box uses the internal hard drive and cloud dvr requires the new smaller box.
CurtB
Honored Contributor
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2K Messages
1 year ago
If you don't have cloud DVR and you retained all your recordings and scheduled recordings, then you didn't get a replacement. It's the same box you had before. Programs recorded on a local hard drive are not transferred when replacing the box. You can only retain recorded programs when you had cloud DVR before and after the box replacement.
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egruber
New Contributor
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8 Messages
1 year ago
C2XG1 (Contour 2 TV DVR) on the box , but Arris ax013NC if I look in the cox ap.
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egruber
New Contributor
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8 Messages
1 year ago
I believe I have cloud dvr because I can download my recordings using the contour app….and I didn’t lose any recordings when I replaced the box.
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egruber
New Contributor
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8 Messages
1 year ago
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CurtB
Honored Contributor
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2K Messages
1 year ago
Receiver Capabilities
HD Capable
Up to 6 simultaneous DVR recordings
Up to 1000 hours of SD recording
Up to 500 hours of HD recording
What you're saying doesn't sync with the documentation.
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egruber
New Contributor
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8 Messages
1 year ago
I believe I have cloud dvr because I can view, play, and download my recordings using the contour app….and I didn’t lose any recordings when I replaced the box.
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