New Contributor II
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7 Messages
CableCards (for Tivo DVR) no longer supported?
Via Chat with Cox support I just tried to order a CableCard for a Tivo DVR. I was told that they are no longer supported and that I can not order one. I'm skeptical that this is really true. I always understood that cable companies were required by federal regulation to support customer-owned equipment. Does anyone know more about this? Would be especially interested to hear definitively from any Cox staff on the forum.
Thanks very much!
Bruce
Honored Contributor III
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5.7K Messages
2 years ago
At one time, the FCC was protecting consumers by not forcing us to rent cable-boxes from cable companies. Cable companies had to provide an alternative. However, the FCC is now protecting the bottom line of the cable companies.
docs.fcc.gov/.../FCC-20-124A1.pdf
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WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
2 years ago
What TV package do you pay for? There is some difficulty adding cable cards to the Contour Flex package. See thread here.
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Bruce
Honored Contributor III
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5.7K Messages
2 years ago
...of course, our TiVo experts in the Forum would need to confirm this.
Bat-Signal to bryaninphx and andrew wees
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Darkatt
Honored Contributor
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1.9K Messages
2 years ago
Technically, they support cable cards, because that's how the cable boxes themselves function.
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ShirleyP
New Contributor II
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7 Messages
2 years ago
Thanks for everyone's responses and suggestions. I emailed them at cox.help@cox.com and got a more hopeful response. The current story is that supposedly CableCards can no longer be shipped direct to customers, and have to either be picked up at a Cox location or installed by a technician. Full response is below. If true, then the Chat agent was just misinformed.
Not sure yet whether this helps me much, as our local store said they no longer stocked them, and the nearest other stores are 1+ hour drive away.
We'll see how it goes. If I get any more concrete info, I will update this thread.
Full response from Cox email support:
I apologize you are having this difficulty. It sounds like the agent you chatted with was misinformed. I read through the latest process for installing cable cards, it says that we still offer cable cards, but we are no longer able to drop ship them, They will need to be picked up at a Cox solution store or installed by a Cox technician. I apologize I'm not able to create an install work order to add this equipment within my department but if you call our sales team they will be glad to get this set up. Im not sure why the agent at our store told you they were no longer available. I'm certain the agent you speak with when you call in will be able to walk you through these steps. The best number to call is 1-800-234-3993 Monday - Friday, 8 am - 9 pm or Saturday, 9 am - 6 pm
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ShirleyP
New Contributor II
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7 Messages
2 years ago
Just to close this issue out: I called one of the stores about an hour away from us (Fayetteville, AR) and they said they did have CableCards and tuning adapters (unlike our local Fort Smith location). I happened to travel to that area and was able to pick up the equipment. Activation via the CableCard activation number went without a hitch.
So I guess the resolution of my original post/question is that the initial info I got from the in-store rep in Fort Smith and later via chat was incorrect. At least as of June 2023 Cox does still support CableCards, but you have to pick up in store rather than ordering for direct shipment.
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