Chiefjvasquez's profile

New Contributor

 • 

1 Message

Sunday, December 15th, 2024

Closed

Box keeps resetting

Just installed new tv an the cable box is flashing purple and keeps resetting every 15 mins

Oldest First
Selected Oldest First

Moderator

 • 

1.7K Messages

8 months ago

Chiefjvasquez It sounds like the box isn't getting signal. I tried to locate your account to check your equipment using your forums credentials but was unsuccessful.  Is the box new or just the TV? Can you share some info on how the box is connected to the cable outlet? 

If this is a new install you can find support documents at https://www.cox.com/residential/support/selfinstall.html You can also use SmartHelp at https://www.cox.com/residential/support/troubleshooting-service-issues-using-smarthelp.html or in the Cox app. If you are unable to resolve the issue with the available self help tools please email at cox.help@cox.com us with your full name, complete street address, details of your concern and a link to your post here. 

You can also reach us on Twitter at @CoxHelp, visit us on Facebook if you prefer. 
 

Recent Discussions

View More

Loading...