New Contributor
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2 Messages
Billing practices
Cox continues to raise subscription costs almost monthly but they never adjust billing downward when they discontinue content (like recent elimination of many HBO/Max channels) or for their constant outages
DustinP
Moderator
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1.1K Messages
26 days ago
Hello omegakid,
We value your business to the Cox family and want you to remain connected to a plan that fits your needs. I'm sorry to hear you've been inconvenienced with any service disruptions or loss. If you find there is an impact to the service, you may check the Cox App to see if there is a network alert in your area. If you find issues with the service and there isn't an outage, you may reach support where we can help investigate at the time the issue is happening. If what is happening is an issue caused by a network outage we can apply service outage credit.
Cox does have some requirements in order to be able to access Premium subscriptions. More about that is available here www.cox.com/residential/tv/premium-channels.html?campcode=cta-seepremiumchannels-srch-promo-res-premium-channels.
We have a team available to receive your email at Cox.Help@cox.com if you have questions about your bill, subscription details, and outage credits. We would ask you to email us with your first and last name, complete address, and some detail of the concerns.
-Dustin
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