New Contributor
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2 Messages
Audio disruption
I am new to the area and this is the first rain we have had since arriving. Is this normal that the audio in my TV becomes intermittent or non-existent on some channels because it’s wet? This is ridiculous
it seems FOX is worse than others.
ColleenD
Moderator
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1.7K Messages
10 months ago
Patrick-Erickso Welcome to the Cox Forums Community and congratulations on your new home. I'm sorry to hear you're experiencing audio issues. I would be concerned too. Our network is a closed system, so weather shouldn't impact your service. I'd like to help get to the bottom of this for you. I was able to locate your account using your forums login credentials. I'm not seeing any indication of trouble. Can you tell me if this is happening on both boxes, and what troubleshooting steps you have completed?
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CurtB
Honored Contributor
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2K Messages
10 months ago
Weather can impact your signal if Cox's local equipment is damaged. You could have a faulty tap or demarc that's allowing water inside when it rains. Your service then returns to normal when it dries out. Contact Cox to request a tech check out all of their equipment at your location. If there's damage to Cox equipment, the tech will either repair it, replace it or escalate the issue at no cost to you. However, if no issue is found with Cox equipment, you could be charged for the service call.
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