New Contributor II
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19 Messages
At a loss - TV and Paramount Plus
Need help
First: Have Cox for internet service, Contour for TVs; have a iMAC, 2 Sony Bravia TVs (50 and 43 inch)
Recently got a new modem - Nighthawk AX6. Small single story house, modem seems to be working fine for 2 of the 3 devices
Also recently added Paramount+
Paramount+ works with no real issues on the MAC and the smaller Bravia (which is located in our bedroom).
However.....it doesn't really work on the larger Bravia in the living room. It loads but it is extremely slow and the actual shows - when it decides to load the shows - buffers, stops, hiccups, skips. This is the same experience when I thought to add Paramount+ months ago and is a primary reason I purchased a new modem. Under the old modem, Paramount+ acted the same on all 3 devices as it currently does on just the main TV.
Any idea what the problem/issue could be? I have nothing additional added any of theTVs (Playstation, Apple TV, etc. etc.).
Thanks in advance
Bob
WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
2 years ago
First, the Nighthawk AX6 is a router, not a modem. What model modem do you actually have? TM4302?
Try moving the TV closer to the router and/or use a ethernet connection. Also, what settings do you have your wireless settings set to? See page 66-69 of manual for more info.
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Wmfrancavilla
New Contributor
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1 Message
2 years ago
New cox tv customer. What’s up with the screen freezing and inability to record without a clean stream? Recordings just stop and kick me off. I’m not impressed with cable and may have to go back to direct tv if not resolved. Any suggestions?
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