New Contributor II
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5 Messages
ABC and Fox not working
ABC and Fox channels are not working on any of our cable boxes. Receive a message that says “ we’re having trouble on our end. This channel isn’t currently working...”. Neither channel has worked for 3+ days. Reset box numerous times, reset system, unplugged and lugged back in and no change. Cox support has been worthless, response was they must be undergoing maintenance at abc and Fox yet we aren’t showing anything, and should be back up in an hour or so. Yet no Response when I remind them they have been down for 3 days.
anyone Else? Orange County, ca
Capahab
New Contributor
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2 Messages
5 years ago
This has been going on for 6 months here. Usually it's CBS ofr me, but tonight it's NBC. Sunday night football no less. Expect no response
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alicat837
New Contributor
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2 Messages
1 year ago
Did anyone figure this out. It is happening to me
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CurtB
Honored Contributor
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2K Messages
1 year ago
What error code do you get? If it's XRE03059, it's caused by a frequency issue for the channels that aren't working. It usually resolves itself quickly, but it can be caused by a weak signal. If the issue persists, you may need to schedule a tech visit to check your signal, If the issue is found to be on Cox's side of the demarc, you won't be charged for the service call.
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