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Paul_M's profile
Paul_M

New Contributor

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2 Messages

Thursday, May 4th, 2023

Closed

2.5 + weeks of no TV service, can I please get this fixed!

Been with cox 30+ years and you don't seem interested in fixing our drop line.  Haven't been able to watch TV since April 14th. Been told I would get call back 3 different times but never received any call backs. Yesterday I was told the ticket was closed because it was repaired, that is a LIE LIE LIE!!!!!! That seem to be all I'm getting from cox now are LIES!

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2 years ago

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Bruce

Honored Contributor III

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5.7K Messages

2 years ago

Send an email to cox.help@cox.com with your full name and complete address.

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Paul_M

New Contributor

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2 Messages

So far they have met my expectation, NO RESPONSE!

2 years ago

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Darkatt

Honored Contributor

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1.9K Messages

Someone will get back to you, A LOT of emails go to that inbox, they are responded to in the order in which they are received. 

2 years ago

0

WiderMouthOpen

Esteemed Contributor III

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3.5K Messages

If you don't get a response after a couple hours, try their Facebook account. At least there it is public when you are ignored.

To any moderator reading this, the link on the Welcome post for Facebook seems to be broken.

2 years ago

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Becky

Moderator

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4.3K Messages

Hi Paul, I'm so sorry that we haven't yet replaced your drop line! The email address Cox.Help@cox.com delivers your email to my team. If you haven't yet received a response, please email us again. I want to get your services restored ASAP! -Becky, Cox Support Forums Moderator

2 years ago

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