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DRVEGAS's profile
DRVEGAS

Valued Contributor

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410 Messages

Monday, November 13th, 2023

Closed

Voicemail transcripts

How come my voicemail transcripts never work?  The voicemails are working but I never see any of them transcribed in the voicetools.  It always says (Your transcript is not available at this time. Please try again later).

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Updated 

2 years ago

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LisaH

Moderator

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949 Messages

2 years ago

Hi DRVEGAS. If you are having issues with the voicemail transcripts, please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator

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CurtB

Honored Contributor

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2K Messages

2 years ago

It's probably because you're using a phone.  That's usually why 'Voice Tools' doesn't work for you.

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DRVEGAS

Valued Contributor

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410 Messages

I'm using the voicetools not my phone.

2 years ago

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ChrisJ2

Moderator

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500 Messages

Hi, there. I'm so sorry for the issues with the viocetools transcript. If you have not yet re-examined the settings, you might want to try removing and re-adding the destination email address under Voice Tools. Let me know if this helps. 

2 years ago

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DRVEGAS

Valued Contributor

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410 Messages

I'm still not getting the emails but the transcripts are working now and my email address is correct.

2 years ago

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ChrisJ2

Moderator

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500 Messages

Alright, I understand. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to help you get this fixed. 

2 years ago

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DRVEGAS

Valued Contributor

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410 Messages

Done.  They are trying to figure out what is causing this issue.  The transcripts are working now but I'm still not getting the email notifications.

2 years ago

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