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lazyv

New Contributor

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1 Message

Friday, June 3rd, 2022

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unable to access call history via voicemail. Wheel just keeps spinning

unable to access call history via voicemail. whel keeps spinning. Recent problem

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3 years ago

5.8K

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Oldest First
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not_important

New Contributor II

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29 Messages

3 years ago

been having same issue for 3 days on the web

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DavidA2

Former Moderator

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212 Messages

Hi Not Important,

I am sorry to hear that you are having trouble accessing your call history. Are you getting any specific error codes when trying to access it?

David
Cox Support Forum Moderator

3 years ago

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not_important

New Contributor II

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29 Messages

it keeps looping and says signing in but I am signed in  It happens when trying to access settings, voicemail or contacts after choosing phone - 4 days now

3 years ago

Bruce

Honored Contributor III

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5.7K Messages

3 years ago

I just duplicated this problem.  Yesterday, Cox sent corrupt Caller ID data, so I logged into my account to view my Call History:  My Account > Phone > Settings > Expand Call History...and it just spins.

I logged out, closed browser, cleared history, retried and it still spins.  I let it spin for an hour and it eventually displayed:  "We're experiencing technical difficulties..."

I tried again today, same thing.  I downloaded the .csv version of my Call History and except for the headers, it's empty.  Why is everything with Cox so difficult?

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Becky

Moderator

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4.3K Messages

3 years ago

Hi Everyone, an issue has been identified causing attempts to log into voicetools.cox.com and attempts to access Voice Tools after logging into Cox My Account to fail. In most cases, these login attempts result in being repetitively looped back to the sign in page. I appreciate everyone who reported this issue and assisted us with the information and troubleshooting steps you provided. There is no estimated time of repair yet available. I will update this page as soon as I receive notice that the issue has been resolved. Thank you for your patience with this issue and with us! 🙂 -Becky, Cox Support Forums Moderator

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CurtB

Honored Contributor

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2K Messages

3 years ago

Option 1. Voice Tools shortcut: https://voicetools.cox.com

Option 2. If that doesn't work, create a shortcut with the webpage navigation link.

  1. Sign into your Cox account.
  2. Click the   icon in the upper right of your profile page.
  3. Click My Account from the menu.
  4. Scroll down to "Manage services and equipment" and click Phone.
  5. Scroll down to "Helpful Tools" and right click Settings.
  6. Click Copy link from the menu.
  7. Create a new desktop shortcut with the copied link.

Cox may change something that causes it to break again.  But for now, both options work.

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Bruce

Honored Contributor III

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5.7K Messages

Getting to the Call History directory is fine because I can view my eMTA and whatever else is on the page.  When I expand Call History, it just spins and if I download my History, it's just an empty .csv file.

The first time I tried, I could expand the History but after selecting another duration, it began to spin and has only spun since.

This has happened before and seems to be a reoccurring issue.  Phone > Settings has just been a problematic directory.  I don't know who at Cox maintains it but they don't do a very good job.

3 years ago

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CurtB

Honored Contributor

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2K Messages

I had issues with call history a couple of times in the past.  Neither issue was what you described however.  I contacted cox.help@cox.com and they opened tickets.  The first one took a long time to get fixed, but Cox's vendor fixed the second issue in 72 hours.  Since your situation is diffferent than the issue described in this thread, you should send Cox an email.  But you know the drill.

3 years ago

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Bruce

Honored Contributor III

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5.7K Messages

I don't believe the overall reoccurring issue(s) is account specific.  I rarely use it but when I do, I sometimes get what I need and sometimes I don't.

3 years ago

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CurtB

Honored Contributor

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2K Messages

I just tested 120 days call history and it seemed to work.  I've never tried to download call history so I can't say about that. 

3 years ago

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Bruce

Honored Contributor III

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5.7K Messages

You may or may not have had an issue.  As Becky noted, "In most cases..." or she contacted the OPR to take a look at it.

3 years ago

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