New Contributor
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1 Message
TV Caller ID not working. . .again
My TV Caller ID has not working since 1/29/19. I've rebooted the STB and confirmed that the feature is enabled with the remote. This happened earlier this month (1/9/19) and was told by Cox Support that the issue is due to the deactivation of the TV caller ID in the Cleveland market due to inbound/outbound call issues. Is Cox having this issue again?
Pam613
Contributor II
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105 Messages
7 years ago
Not only in Cleveland......in RI too, no call history available for 3 weeks!
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Bruce
Honored Contributor III
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5.7K Messages
7 years ago
Sometimes disabling and re-enabling TV Caller ID fixes it. If disabling/re-enabling doesn't fix it, you could try combining it with another action.
Disable for 5 minutes
Disable for 1 hour
Disable, turn off cable box, re-enable
Disable, reboot cable box, re-enable
I understand it sounds like BS but it's worked for me.
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NMCK
New Contributor
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1 Message
7 years ago
It is also not working in Southern California !
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Johnd578
New Contributor
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1 Message
7 years ago
Caller ID is out in the Virginia Beach area also. Tried resetting the cable box, but it hasn't come back.
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EricaW
Former Moderator
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136 Messages
7 years ago
That issue does currently affect Cox Digital Telephone customers. I apologize for the inconvenience this means for you. We appreciate your patience while we work toward repairing the issue. A fix will be implemented as soon as possible.
Erica
Cox Support Forums Moderator
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