Mamaluk's profile

New Contributor

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1 Message

Thursday, January 31st, 2019

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TV Caller ID not working. . .again

My TV Caller ID has not working since 1/29/19. I've rebooted the STB and confirmed that the feature is enabled with the remote. This happened earlier this month (1/9/19) and was told by Cox Support that the issue is due to the deactivation of the TV caller ID in the Cleveland market due to inbound/outbound call issues. Is Cox having this issue again?

Oldest First
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Contributor II

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105 Messages

7 years ago

Not only in Cleveland......in RI too, no call history available for 3 weeks!

Honored Contributor III

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5.7K Messages

7 years ago

Sometimes disabling and re-enabling TV Caller ID fixes it.  If disabling/re-enabling doesn't fix it, you could try combining it with another action.

Disable for 5 minutes
Disable for 1 hour
Disable, turn off cable box, re-enable
Disable, reboot cable box, re-enable

I understand it sounds like BS but it's worked for me.

New Contributor

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1 Message

7 years ago

It is also not working in Southern California ! 

New Contributor

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1 Message

7 years ago

Caller ID is out in the Virginia Beach area also. Tried resetting the cable box, but it hasn't come back.

Former Moderator

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136 Messages

Johnd578, NMCK, and PAM 618,

This matter expands to cover Cox Digital Telephone customers in multiple areas, including those you have each mentioned. We are hopeful all will be well soon..


Erica
Cox Support Forums Moderator

Former Moderator

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136 Messages

7 years ago

Hi Mamaluk,

That issue does currently affect Cox Digital Telephone customers. I apologize for the inconvenience this means for you. We appreciate your patience while we work toward repairing the issue. A fix will be implemented as soon as possible.

Erica
Cox Support Forums Moderator

Honored Contributor III

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5.7K Messages

This is why you need a System Status page on Cox.com.  Lots of your customers are expending lots of their time trying to troubleshoot a service you quietly know is is broke.

Contributor II

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105 Messages

I was told yesterday that there will not be a fix until Cox switches everyone over to the new voice everywhere platform. Don't know why I've gotten so many different answers in the past 3 weeks.

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