They can hear me but I can't hear them!

To be clear, the modem you are detecting a problem with is the one that was replaced 7 days ago by a technician who came to resolve my phone issues experienced on the old modem?  And, you want me to get more help via the internet?  Not a phone call?

Becky....and Kevin, if you read all that I said you would know that I did have a technician come before I wrote the first post.  Yesterday a second technician came.  Read my post to CurtB to see the details.

Thank you for the response. Phone is plugged into the back of the modem. I have tried using a different phone and still have the problem. I noticed about a month ago but thought it was the other party as they were on a cell phone and I figured the call just dropped.. I called customer service and they reset the modem twice and then cut me off before setting an appointment for a tech to come out. It only occurs on outgoing calls. Incoming seem to be fine.

Sorry for the late response.  I'm back here only because my problem is back.  What seemed to have been the fix was that there was some cable from the basement to where I work was insufficient for the distance it had to go.  I forget where it connected ultimately in my office...the modem?  I didn't have a problem for over a week but then it started up again.

Kevin, not sure what your role is here but as you can see from all the info I have given, technicians have come multiple times.  As for advising the forum moderator of this thread,  since you work for Cox, that sounds like it's your job, not mine.