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OldJedi

New Contributor III

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22 Messages

Saturday, July 21st, 2018

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Still no local number for nomorobo

Well, there still is no local phone number for nomorobo, and I think this mess is about to go big and wide.  I received a mailer this week from Cox, aimed at the entire Tucson market no doubt, announcing the switch to Cox Voice and the availability of nomorobo.  Following the instructions provided, everyone will get the same long distance number I was given.  So the calls to customer service are about to go way up.  Still think it is acceptable to ignore my request for a local number?  You will get my phone service disconnected next month before I will call again (that will be the third) to get LD charges taken off the bill.

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7 years ago

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MarkM1

Former Moderator

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231 Messages

7 years ago

OldJedi,

Did you attempt to reach out to Nomorobo at nomorobo.zendesk.com/.../205702199-What-Is-My-Nomorobo-Number- to see if there was another number to use? Since they are providing you the number, we would need to get them to correct the number to a number that is local to your area.

Mark M.
Cox Support Forums Moderator

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OldJedi

New Contributor III

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22 Messages

I reached out several times.  The one time they did  contact me, they said they would reach out to Cox because "Cox shouldn't be charging for that call anyway."  Like I said, Cox just mailed out notifications to every customer that nomorobo was now available.  One can only imagine how many angry customers will be calling billing next month...  Both Cox and Nomorobo say it isn't their problem, but I say it is up to both to solve this easy fix.   I kept my landline only on the promises of "nomorobo will be here soon", and now this.  It works great, by the way, but not worth the hassle of calling every month to get LD charges  credited back to the account.  

7 years ago

Becky

Moderator

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4.3K Messages

Hi OldJedi, I do not have Cox Voice; however, I've been trying to research this on your behalf. I'm afraid I haven't made much progress, so I'm glad CoxJim from DSLReports is pinch-hitting. Like WMO, I thank you for pushing through the early bugs. Until we get these issues resolved, I'll take care of crediting your account so you don't have to call every month. -Becky, Cox Support Forums Moderator

7 years ago

OldJedi

New Contributor III

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22 Messages

Thank you Becky!

7 years ago

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Becky

Moderator

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4.3K Messages

Hi OldJedi, the issue with toll charges on your bill as a result of the Nomorobo call-blocking feature has been identified. A fix is in progress, and credits for the charges will be issued automatically within a couple of weeks. I'll update you as I learn more! -Becky, Cox Support Forums Moderator

7 years ago

OldJedi

New Contributor III

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22 Messages

Any update, Becky?  Thanks in advance.

7 years ago

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