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Femi

New Contributor

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1 Message

Monday, November 19th, 2018

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Preview & review of commercial flyers

WARNING-- wish Cox stop pushing to sell products people don't need and or ask for.  I have been customer since November 2014 and never have a need or use battery to operate my modem until a flyer came with monthly bill that I may need one.  after received the battery, I installed it immediately.  I was thinking having battery will bring improvement "none interrupted/disconnection" of service to the modem.  having battery does not reduce the interruption/disconnection that comes every now and then.  why push the products that produce no added value to the service customer receives only to maximize company's profit?  I hope readers learn from my mistakes not to purchase any product they don't need. Especially residential customer who have been with the company for a long time.  that's all I have for now. Thanks to all readers of this article and you are warned. Femi.

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7 years ago

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LisaH

Moderator

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950 Messages

7 years ago

Hi Femi. I am sorry you feel this way. The reason we advise customers to purchase the battery for the eMta is if there is a power outage, it will give you phone service for up to 8 hours. This link will answer any questions you may have about this - www.cox.com/.../telephone-equipment-battery-questions-and-answers.html. Thanks, Lisa - Cox Support Forums Moderator

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dward5665

Contributor

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122 Messages

Only if your phone is a plain old analog phone that doesn't need AC.  Most people have cordless nowadays, so the battery would be essentially a waste.

7 years ago

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Bruce

Honored Contributor III

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5.7K Messages

All telephones are analog.  Only the data on the wireless signal from the base station to a handset is digital to employ any authentication and encryption protocol.

However, you're correct in the sense of only a "plain old analog phone"...meaning a corded telephone...would benefit from a backup battery.

I knew this was a fine-print scam when Cox started heavily pushing their backup batteries in the spring of 2018.  First, it's a $30 battery.  Second, Cox recommends a Field Tech to "professionally install" the $30-battery for an additional charge.  Third, it's a proprietary $30-battery.  Meaning, their $30-batteries will only fit specific telephone modems and are not available in retail stores.  Fourth, the $30-battery is only warranted for one year.  Fifth, Cox repeatedly warns to purchase "additional" $30-batteries as "reserve backup batteries."

It's just a campaign to buy, buy, buy.  If I can't get 911 services during a power outage, I'll die peacefully knowing I didn't fall for this scam.

7 years ago

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