Phone upgrade Letter

Thanks for the info but that totally disrupts my setup.  I do not need or want the house phone in the room where the internet connection and cable modem is.  That is a home office that uses a different IP based phone.  So there is no option to just leave things as they are and continue using the phone lines in the wall??  The other problem with this is safety.  Right now one of the best things still about even having a land line is the fact its always powered.  In a power outage a person can plug in an old style push button or rotary phone and they will be powered and work.  This would take that away.

@KAJ,

You can plug the main cordless phone base into the modem and then use cordless phones throughout the house. However, this could become an issue if you are dealing with a large home and need a lot of phones throughout the home. The only other option would be to send out a tech to reinstall where the phone modem is at in the home. 

Thanks,

Allan - Cox Support Forums Moderator.

I just spoke with someone at Cox (after getting my FINAL REMINDER notice today).

• They can't tell me when service will stop with the old system.
• They said my fax should work.
• They told me to call my alarm company about the new phone system and didn't know if it would work (I had to go to Level 2 support to find that out).
• I don't think they understood the need to rewire my house to support the service change from outside to inside. They just told me their technicians are trained to do this. My existing Cornerstone NIU is inside of a shed and they said the tech would have to decide if the new unit could go there.
• They tried to tell me my existing unit is powered from my house and so it wouldn't be different that the new unit is powered from the house. I corrected them that power to my NIU comes from Cox. They don't seem to understand that not being powered by Cox and requiring a battery that I have to pay for is a downgrade.
• They're trying to tell me that the 7" x 6" x 3" unit is small. They did encourage me to go to the Cox store to see one (that's about a 20 min drive away for me).

Cox: what a mess this is.

Boy this is a mess.  Some of you are in WAY worse state than I am.  Landlines are more rare today, but people that have then have them for a reason and for Cox to do this really is not what I would consider a land line anymore.  Good to know about Century Link.  That might be the way to go to keep the existing wiring working the way it is.  So can any one of you help me understand.  Does this new piece of equipment replace the existing cable modem or is it an additional piece of equipment? If I'm forced to do this I"m wondering if I could put it in a place that I actually have a phone jack.....course I'm sure I would need both....cable jack and phone jack next to each other in any case.

Just a bad situation all around having to run phone service from the COAX connection in the house. At least its a separate box so it doesn't have to go in the same room as the cable modem,............ because I would want the jacks in the house to be live and the landline in another room.  I assume that the line can be split so a contour box and this MTA can run out of the same Cable jack?  This was never what was expected when using COX for phone.

ColleenD said:
KAJ,

The installer will ensure the eMTA is installed in the best place to support your service and activate the jacks you currently use. Just be clear with the agent who set's up the appointment on what your needs are and then discuss everything with the tech before the work starts. We'll get you taken care of.

I can understand there being some hesitation to change, but this equipment upgrade will allow us to be able to provide our customers with new features and service enhancements.

Thank you for the link! Looks like it may require a combination of changes to make it work for everyone! It still does not look like it will allow a smooth connection to my printer/fax and is a complete conversion to digital without any allowance for analog point-to-point confidentiality for those of us that keep a connection to work at home. eFax etc. is good for "faxing" recipes but does not provide solid facsimile service for most purposes.

I am I correct that any fax use is going to also be digital in this system?

Serious issues with this conversion.

Hi there, send us an email to cox.help@cox.com or a Facebook private message or a Twitter direct message with your complete address and account name to continue this discussion.  Thanks,