@stinkfoot63,

Are you currently using a proxy server or vpn? Also, are you using the cox dns or some other dns? 

Thanks,

Allan - Cox Support Forums Moderator.

No proxy server or Virtual Private Network... I do not mess with my router or network settings so it's taking some unfamiliar antics to get your answer.  I'm set currently to obtain a DNS address automatically.

I have not reconfigured anything.  This problem began Saturday and persists.  Every time I attempt to access Phone Tools I get that error- with one exception where I got the "aggressively working to resolve the issue" insult.  How would my settings, which currently enable me to surf the web and do things like initiate and respond to this discussion, solely affect that feature?

It may or may not be related but web mail has been excruciatingly slow during this time as whatever is happening is affecting the recent downgrade you imposed on your customers.

Still getting the error.  I no longer have access to this feature.  It only happens with Phone Tools where the log in hangs on "waiting for phonetools.cox.com" then the proxy error after an enormous wait.

It's now been a solid day and a half that I haven't had any access to this feature and the only feedback has been based on the premise that somehow my computer settings, which up to Saturday morning, had worked, were at fault.  Any theories that do not involve my machine?

@stinkfoot63

Please send us an email with your full name, address, and the login that you are using to cox.help@cox.com so we can further research this issue on your behalf.

Thanks,

Allan - Cox Support Forums Moderator

Allan said:

@stinkfoot63

Please send us an email with your full name, address, and the login that you are using to cox.help@cox.com so we can further research this issue on your behalf.

Thanks,

Allan - Cox Support Forums Moderator

Dearest and helpful Allan - Cox Support Forums Moderator Extraordinaire,  the email was dutifully sent per your helpful and caring suggestion.  I couldn't help but notice that a second, unsolicited discussion has been opened up about a very similar if not the exact same issue... a proxy error when attempting to access Phone Tools.

The thread was initiated by a user named "KenLasVegas".  Now I'm not psychic or anything but my spidey senses tell me that he just MIGHT be located somewhere in Nevada... in one of its many, many metropolises and no where near where I am in Connecticut... so this could assist in the dutiful efforts of your Internet Contingency Mitigation Team as it works aggressively to resolve this issue as quickly as possible.

It warms the cockles of my heart knowing the selfless dedication being devoted by Our Fiend in the Digital Age® toward ensuring our internet experience is as smooth and carefree as possible.

For what it's worth troubleshooting-wise, I've run into the same sort of thing in the past, but if I clicked on "My Account" in the top left corner, I got in ok.

You are a master of the sarcastic, Stinkfoot63!

Sarcasm.... moi????? Oh nooooooo, not me! 

Never touched the stuff!

I am informed via email exchange that the feature is undergoing some sort of planned maintenance.  Perhaps someone can break way from your never ending series of meditation seminars, water polo matches, and full contact yoga tournaments to ferret out a possible avenue through which we can access this type of information.

Same Proxy error, day 3.

After two solid days of proxy errors, PT seems to be been restored.  No explanation.

The proxy error has returned.  It's intermittent and it's not my settings.

Yes the proxy error has definitely returned.

The URL is: https://phonetools.cox.com

The page includes:

Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /.

Reason: Error reading from remote server

"GET /." is a link but it's to "https://phonetools.cox.com"... No menus, no nothing.

It is intermittent... sometimes I get through to Phone Tools fine and other ties it times out with the proxy error.  I can log into other Cox pages fine- email, apart from being its usual infuriatingly slow, works normally and my internet is not otherwise affected.  This is not my computer.  The problem first emerged two weeks ago and was not intermittent.  I had zero access to the feature for over three solid days.  The issue, whatever it was, went away but seems to be back to some degree.

I logged into Web Tools and was able to immediately access the full menu of phone features from there but am not comfortable saying that's a workaround as yet.  I've only tried that once  I'll need to repeat the proxy error roadblock a few times and repeat the web tools detour successfully to say that's a viable route.  Two weeks ago I got the same proxy error using the workaround.  The only difference is that at the moment the problem comes and goes as opposed to two weeks ago when I had zero access to anything at the URL for more than three days so we'll see.

Something is going on with Cox Communications that is not being communicated to you.  Perhaps it's only affecting certain accounts, I cannot say but the Phone Tools feature on the whole seems to be unstable with one thing or another going awry with it.  It seems fairly evident that messing around with computer/router settings or clearing cache/cookies won't mitigate it though it might distract some users and create the illusion that such measures are helping when the problem is intermittent as it seems to currently be.