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Lily2

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57 Messages

Thursday, September 20th, 2018

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Nomorobo set up and verified. No calls blocked

Please help. My Nomorobo is set up and verified by Nomorobo.  Everything is in order.  They have called to day it is enabled.  But it is NOT working.  Cox refuses all responsibility/.  I have to contact Nomorobo. I have done that 3 times. They say they will get back to me.  They havent. Everything is done correctly and that is verified by both  Cox and Nomorobo.  I am getting all my calls....10 just today.  I am at my wit’s end.  Please help.

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7 years ago

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Becky

Moderator

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4.3K Messages

7 years ago

Hi Lily2, first, verify that Simultaneous Ring is activated in Voice Tools. Log into your Cox.com account with your Primary Username, and then go to http://phonetools.cox.com. Click "Settings" to expand the options. If active, the button next to Simultaneous Ring will appear blue. If not yet active, the button will be gray. Once active, space is provided so you can add up to 3 phone numbers. Make sure your Nomorobo number (provided by Nomorobo when you create an account) is entered here, and then click Save. After you've completed those steps, go back to your Nomorobo Account (www.nomorobo.com/phone). Go to "Your Phones" and click "Test" next to your number. Then click "I'm ready. Call Me Now." You should immediately receive a call letting you know if everything is set up correctly. Wait until the third ring before answering the call. Do you receive the test call from Nomorobo successfully? -Becky, Cox Support Forums Moderator

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Lily2

Contributor

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57 Messages

Hi, Becky.  Yes, I have done all of this and checked it several times.  Simultaneous Ring is on, i have had the call back and they say my number is protected.   Cox did all of this as well.   They got the same thing.  This was set up and validated 4days ago.  I have rechecked it each day having nomorobo call me and validating that this  number is enabled,  it has been like this for four days.  BUT NO CALLS ARE BLOCKED?  I can’t figure it out.  Cox can’t figure it out (and now absolves itself of any responsibility).  Nomorobo ignores my messages.  It is set up correctly..  it does not block calls. 

7 years ago

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Bruce

Honored Contributor III

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5.7K Messages

7 years ago

Are the numbers calling you in the  Nomo database?  You can lookup numbers on their website.

One of the problems with Nomo is spammers will use an unreported number once.  Meaning, nobody had previously reported the number to Nomo.  If the process works as advertised, a subscriber receiving the call...such as you...will report the number to Nomo.  If Nomo gets enough reports on the number, they'll add it to their block list.  The next time the number calls you, Nomo will block it,

If you're receiving repeat calls from the number, either nobody has reported it or not enough subscribers have reported it.  However, as I mentioned, the spammer are probably using a number once, switching to another unreported number and calling you again. 

There are 10 billion numbers for spammers to spoof.  Nomo can't block 'em all.

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Lily2

Contributor

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57 Messages

No calls listed in Nomorobo. It is working just like it did before I installed Nomorobo.  Calls coming directly to me....same callers I've had for over a year.  My phone works exactly as it did before I installed Nomorobo.  It may be "enabled" but it is not blocking any calls here.

7 years ago

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Lily2

Contributor

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57 Messages

Now I see all the calls that came in today are listed on nom so they are getting the calls. They are just not blocking them....and some should not be blocked., but all the callers are there.  Everything is set up.....I just don't know why all my calls are listed...robo and non robo but nothing was blocked. 

7 years ago

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Bruce

Honored Contributor III

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5.7K Messages

Did you upgrade your telephone modem to an eMTA with Cox?

If so, can you check the incoming calls on your Cox Call History?  Are the calls...at least two...listed continuously...one after another...but separated by a few seconds?  If the Call History isn't formatted for seconds, the duplicate entries would be within the same minute.

7 years ago

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Lily2

Contributor

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57 Messages

Yes, my phone was upgraded by Cox last summer.  The calls are listed the same as they are on my phone....same name, time, etc.  all calls are listed, not just ones that would be blocked.  I noticed that only calls for yesterday were listed, not the ones for the previous two days that Noma was installed.  There is a little box before each caller.  The box is empty...no x or anything....should it have something to indicate that it was blocked or for some other purpose?  I did the test call again and it confirmed that Nomorobo is enabled

7 years ago

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Bruce

Honored Contributor III

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5.7K Messages

What I meant was, for example, if (123) 456-7890 called at 10:56 AM, is there another entry from the same number...(123) 456-7890...below it in your Call Log with the same time (10:56 AM).  If your Call Log is formatted for seconds, the duplicate entries might be separated by a few seconds.

7 years ago

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Bruce

Honored Contributor III

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5.7K Messages

7 years ago

Is your number listed as Protected on your Nomo account page?

I read the setup instructions and it's kinda vague how to initiate the Protected status.  It's step 7.  The previous step (6) instructed to test your phone from your Nomo account page...which you successfully did...but to let your phone ring 3 times.

"You will immediately receive a call letting you know if everything is setup correctly.  Please pick up the phone after the third ring."

I wonder why it's 3 rings?  Did you wait for 3 rings?  Then in Step-7, it reads (after waiting 3 rings), "Your number will now be listed as Protected."

Also, on your Nomo account page, is there an option to enable or disable Nomo?  That seems like an essential feature if you're waiting for a critical call from an unknown number and you don't want Nomo tinkering with anything.

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Lily2

Contributor

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57 Messages

Yes, mine is shown as 'protected.'  It has shown that status for 4 days. I did wait for three rings and I have done that several times just in case something was missed.  Each time, the response is that Norobo is enabled on my phone.  And, yes, I can enable or disable it.   It is so frustrating because there is no reason why it should not be working.  Cox actually checked it, too, and found out that it was successfully enabled.  It just doesn't block calls.  

7 years ago

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Becky

Moderator

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4.3K Messages

Hi Lily2, if you haven't already done so, you might consider emailing the Nomorobo Support Team at info@nomorobo.com. Perhaps they will have an explanation or a solution. -Becky, Cox Support Forums Moderator

7 years ago

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Bruce

Honored Contributor III

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5.7K Messages

At the risk of pissing you off...when a scammer calls you, does your phone ring more than once?

I did see a topic about Unblockable calls, but it doesn't make sense.  It reveals a flaw if a spoofer uses a number "very close to your own."  That's odd because it's a logic input:  is the number on the Block List?  (True or False)  However, the topic is listed under iOS phones.

I did ask a question above about where you're seeing these little boxes.  You may need to click one of the Load Next links to expand.

7 years ago

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Lily2

Contributor

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57 Messages

Becky, I have emailed them 3 times and once through Facebook.  I have had no response from any of those contacts.

7 years ago

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Lily2

Contributor

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57 Messages

Bruce, yes, the phone rings until the spammer hangs up or my phone cuts him off. The little boxes are right in front of each of the phone numbers that are shown on my nomo page.  Like a box that you would put an x in for some reason.  They were empty before, now they have some icon in them.  Basically, on my list of numbers that called my phone, it seems like they are being checked off as though they were blocked...which they weren't.  I have reported 6 calls that are on the list that were not blocked.  There are more but I'm starting to think they are going to do nothing about it and I'm spinning my wheels.

7 years ago

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