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RuneJ

New Contributor II

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15 Messages

Wednesday, November 14th, 2018

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Nomorobo and voice mail

Hi,

I've tried several times to set up Nomorobo. I had it set up at one time but I don't know if it blocked any calls.

However, what happened was that my voicemail no longer worked. Instead of going to voicemail the call was directed somewhere to a fax machine. 

Today, after having reduced the number of signals to 3 before redirecting the incoming calls to my voice mail, I tried setting it up again. When calling my number, it sounds like the call is going to my voice mail after three rings, but after that,  I just get a short ring and no voice mail message, i.e. my voice mail is still hampered by Nomorobo. 

Any solution to this?

Regards,

Rune J

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7 years ago

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Becky

Moderator

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4.3K Messages

7 years ago

Hi RuneJ, Nomorobo has included a test feature in their setup process. It sounds like you may have already created a Nomorobo account at www.nomorobo.com. During the sign-up process, Nomorobo provided you with a Nomorobo telephone number. (You can access this number at any time by logging into your Nomorobo account and clicking on the "Your Phones" menu. The Nomorobo Number will be Highlighted in yellow.) Log in to Cox Phone Tools online (phonetools.cox.com) or sign into the Cox Voice Everywhere app and click Settings to expand the drop-down options. Enable Simultaneous Ring. Enter the telephone number provided by Nomorobo and click Add, then Save. Log into your Nomorobo account and click on the "Your Phones" menu. Click "Test" next to your phone number. Then click "I'm Ready. Call Me Now." Nomorobo will now call your phone to check your robocall protection status. Pick up the phone after the status bar on the Nomorobo test page changes color. A recorded message will let you know the status of your Nomorobo protection. After completing this process, are you provided with a "you are now protected" recorded message? -Becky, Cox Support Forums Moderator

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RuneJ

New Contributor II

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15 Messages

Hi Becky,  Thanks for your response. The set-up is working as you say and I get a message saying that nomorobo is set up and working properly. However, with nomorobo on - voice mail is not working! When I call my house phone (with nomorobo on) I get one ring signal and then a tone from a fax machine - no voice mail!

7 years ago

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Becky

Moderator

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4.3K Messages

Hi RuneJ, log in to Cox Phone Tools online (phonetools.cox.com) or sign into the Cox Voice Everywhere app and go to the Simultaneous Ring settings. Is your home phone number displayed along with the Nomorobo number? If not, add your home number, click Add, and then Save. Then try another test call to your home and see if the call rolls to voicemail on the third ring. -Becky, Cox Support Forums Moderator

7 years ago

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RuneJ

New Contributor II

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15 Messages

Hi Becky,  The only number shown for simultaneous ring is the nomorobo number. When trying to add my number it says: Home phone will ring for incoming calls by default, only additional numbers can be set up for Simultaneous Ring. BUT - my number is now shown as protected by nomorobo and it seems to work. I think I may have received the one signal and then the fax tone only after doing my first test call to my home number from my cell phone after having made the nomorobo set up test call. Maybe it needed some time to take affect. I'll leave nomorobo on and monitor my voice mail for a while. I'll get back to you if voice mail gives up on me again. Thanks for your support!

7 years ago

Becky

Moderator

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4.3K Messages

Hi RuneJ, thanks for taking another look at the Simultaneous Ring settings. I wasn't sure if we included the home number by default! I'm glad to hear that your voicemail is working again. Keep us posted! -Becky, Cox Support Forums Moderator

7 years ago

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