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No phone with panoramic modem
Hello. I just had the panoramic WiFi modem installed. I followed the directions to plug the telephone line in. However, now I have no signal. The phone line is used solely as communication with the alarm company. Had no problem using the previous phone modem. Any idea why this is happening?
Bruce
Honored Contributor III
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5.7K Messages
5 years ago
You need a couple prerequisites for Cox Voice.
1. If your house hasn't previously had VoIP, a tech needs to rewire your demarc.
2. Cox requires subscribers switching from Cox Digital Telephone (old system) to Cox Voice (new system) to perform a Third-Party Verification Process. If the Solution Store didn't perform this verification, you can call or email Cox for the telephone number. Of course, you'll need to call from a service other than Cox Voice. I used Google Voice.
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bearone2
Contributor III
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1.5K Messages
5 years ago
when i had previously eliminated phone service, a cox phone rep had to add the service with new number when i added panoramic combo unit.
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Andrew_Wees
Contributor III
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809 Messages
5 years ago
what model of panoramic WiFi modem did you get?
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must
New Contributor
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4 Messages
4 years ago
I'm having a similar issue. What fixed yours?
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