Selma_D's profile

New Contributor

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4 Messages

Wednesday, April 29th, 2020

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My phone displaying "No Line" for weeks.

My phone has been displaying "No Line" for a while. Weeks. (I don't use it very often). I don't think there's an interruption in service, I think it's not connected properly. I have both green lights steady on the modem. I have an ethernet from the PC to the modem, a cable from the modem to the cable jack, and a phone jack from the phone to the modem. and all are plugged in. No issues with wi-fi, PC, TV, etc. Just no phone. No dial tone.

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Honored Contributor III

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5.7K Messages

5 years ago

Did you replace the modem when Cox upgraded the telephone technology?

New Contributor

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4 Messages

Yes. A few months ago. I just noticed my Hub (Homelife) light is red. Don't know if that has anything to do with it.

Honored Contributor III

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5.7K Messages

Dunno.  Could be attributed to the same problem.

Reboot the modem?

New Contributor

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4 Messages

i reboot about once a week. 

Honored Contributor III

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5.7K Messages

Call or email Cox to re-provision your telephone modem.

New Contributor

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4 Messages

I'll give it a try. Thank you.

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