Modems can get warm with regular use, but if it's extremely hot to the touch, it could indicate a potential safety issue caused by things like poor ventilation or airflow, excessive power use or faulty hardware.
Check the modem’s placement. Make sure it's not covered, near a heat source, or in a tight place without a sufficient airflow. If the problem persists, you can take the modem to a local Cox store and replace it. Contact Cox directly at cox.help@cox.comfor further assistance.
CurtB
Honored Contributor
•
2K Messages
19 days ago
Modems can get warm with regular use, but if it's extremely hot to the touch, it could indicate a potential safety issue caused by things like poor ventilation or airflow, excessive power use or faulty hardware.
Check the modem’s placement. Make sure it's not covered, near a heat source, or in a tight place without a sufficient airflow. If the problem persists, you can take the modem to a local Cox store and replace it. Contact Cox directly at cox.help@cox.com for further assistance.
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