Modems can get warm with regular use, but if it's extremely hot to the touch, it could indicate a potential safety issue caused by things like poor ventilation or airflow, excessive power use or faulty hardware.
Check the modem’s placement. Make sure it's not covered, near a heat source, or in a tight place without a sufficient airflow. If the problem persists, you can take the modem to a local Cox store and replace it. Contact Cox directly at cox.help@cox.comfor further assistance.
I'm having the same issue. Modem gets very hot to the touch. What is going on? This never happened with the previous modem, the little flat box. I have the Panoramic Wi-Fi modem they made us all switch to not long ago.
Hi. Modems do get hot to the touch because they don't have a fan that cools them down, and they are powered on 24/7. The best thing to do is to make sure that the modem isn't in a closet or enclosed if at all possible. This will allow the air around it to keep it from getting scorching hot. Thanks, -Lisa
@LisaH The modem is sitting on a table in the open, not in a closet or enclosed area. It's still getting VERY hot. This should not be normal and I'm afraid it's a fire hazard.
CurtB
Honored Contributor
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2K Messages
2 months ago
Modems can get warm with regular use, but if it's extremely hot to the touch, it could indicate a potential safety issue caused by things like poor ventilation or airflow, excessive power use or faulty hardware.
Check the modem’s placement. Make sure it's not covered, near a heat source, or in a tight place without a sufficient airflow. If the problem persists, you can take the modem to a local Cox store and replace it. Contact Cox directly at cox.help@cox.com for further assistance.
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Geri_Ann
New Contributor III
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30 Messages
8 hours ago
I'm having the same issue. Modem gets very hot to the touch. What is going on? This never happened with the previous modem, the little flat box. I have the Panoramic Wi-Fi modem they made us all switch to not long ago.
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