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Sooner_Al

New Contributor III

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36 Messages

Saturday, November 30th, 2019

Closed

iPad 4 and Cox app

I have an iPad 4 running iOS 10.3.3 and having problems with the Cox app on the device. When I download the app from the App Store it says I need an upgrade to a new version. When I try to upgrade to a new version it simply goes into a circular loop. What's going on?

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6 years ago

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bearone2

Contributor III

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1.5K Messages

6 years ago

too old to update.

6

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Sooner_Al

New Contributor III

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36 Messages

When I update the Cox app is says I need to update to the old version then it gets me into the circular loop. 

6 years ago

0

KevinM2

Former Moderator

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1.5K Messages

@Sooner AI, can you please reboot your iPad for me? After, please uninstall and reinstall the Cox app for me. Please also make sure your device's operating system is up-to-date with the latest iOS version. -Kevin M. Cox Support Forum Moderator

6 years ago

0

Sooner_Al

New Contributor III

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36 Messages

I have rebooted numerous times and the version of iOS is the most current for the device. I have also uninstalled the Cox app and reinstalled it but the system goes into a circular loop.

6 years ago

0

KevinM2

Former Moderator

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1.5K Messages

@Sooner AI, are you able to access the Cox app on other mobile devices or tablets? -Kevin M. Cox Support Forum Moderator

6 years ago

0

Sooner_Al

New Contributor III

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36 Messages

Yes on my iPhone 6. 

6 years ago

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