New Contributor
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3 Messages
Inbound calls hear ' please enter your password then press pound'.
Inbound callers hear ' please enter your password then press pound'. Tech support sent out two technicians. They replaced the cable - no luck. They advised to replace the modem - also no luck. What do we do next?
DustinP
Moderator
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1.1K Messages
6 years ago
We'll need to have this looked into further to help find a solution. Please email our support at Cox.Help@cox.com with your account information (first and last name, and address), so we can see about getting to the bottom of the issue for you. Please include when this began happening for you as well.
Dustin
Cox Forum Support Moderator
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Bruce
Honored Contributor III
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5.7K Messages
6 years ago
It may be a call-screening feature on your telephone. What's its make/model?
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