If I replace DPQ3212 with Arris Surfboard 8200 without phone jack

I want to replace my existing modem DPQ3212 with a Docsis 3.1 modem, for instance an Arris Surfboard 8200. However, since the 8200 does not have any phone jacks, I do not know what to do to retain Cox's voice service. I cannot get a clear answer from Cox - it seems I must buy or rent one of the "Cox-provided" modems, e.g., Arris TM3402. Is there any feasible option where I have my own Internet modem yet retain the Cox voice service? Thanks.

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Bruce

Honored Contributor III

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5.7K Messages

4 years ago

You want the TM3402 and as long as you subscribe to Cox Voice, it'll be a free loan.

www.cox.com/.../arris-tm3402.html

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JamesMartinez

New Contributor

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2 Messages

Hi, Bruce. Which department should I talk to at Cox to get this free loaner TM3402? I called up Voice Support and she said I have to buy a cable modem with a phone jack. Thanks.

4 years ago

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Bruce

Honored Contributor III

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5.7K Messages

Do you have a Cox Solution Store near you?

You want the free loaner so walk out with a free loaner. Know what I mean?

www.cox.com/.../search

4 years ago

Andrew_Wees

Contributor III

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809 Messages

You can not buy a phone modem only rent from Cox

4 years ago

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Bruce

Honored Contributor III

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5.7K Messages

4 years ago

Is there anything wrong with your Internet and Voice service now? If you have good service, I wouldn't change anything. In fact, a few subscribers have posted about worst service after upgrading to a D3.1.

If it ain't broke...

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I-am-no-expert

New Contributor

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2 Messages

Thanks a lot for your replies. After years of generally reliable service, I experienced Internet outage every 3-4 days for the past month. I figured maybe my 9-year modem needed replacement, The service is decent when it works, which is for most of the time.

4 years ago

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Bruce

Honored Contributor III

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5.7K Messages

Your outages could be anything: Cox, modem or router.

The next time it occurs, try connecting a device directly to the modem for any connectivity. If no connection, you could email (recommended) to check your circuit.

4 years ago

0

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If I replace DPQ3212 with Arris Surfboard 8200 without phone jack

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