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Twit

New Contributor

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4 Messages

Thursday, February 28th, 2019

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I can hear them, but they can't hear me

Since last week, when I call someone, I can hear them, but they can't hear me. Previously, everything was working fine.

Have already had 2 chat sessions and rebooted/reset the modem with no luck.

Anyone else have this problem? Potential solution? 

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6 years ago

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MariaL

Moderator

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742 Messages

6 years ago

Hi Twit,

Thanks for reaching out to us through Cox Forums. We can certainly investigate this issue. I understand that we’ve reset the modem, have you connected your phone directly into the back of the modem to test the line? If there is still an issue with being heard with a direct connection to the modem, we may need to schedule a technician to further investigate the issue.

Maria L.
Cox Support Forum Moderator

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user123

New Contributor

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3 Messages

I have had the same issues....and its unpredictible....sometime its fine some other times happens all the time....happens on local calls as well but seems to happen more on calls to canada.  It usually happens after 5 or 10 minutes of a conversation.i cant do this anymore and very frustrating as i work from home  and need to use the phone for meetings. I have called cox and been troubleshooting on the phone but no solution! Its very very anoying and i am about to drop my landline as my cell phone is more dependable.

6 years ago

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user123

New Contributor

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3 Messages

i neglected to say that this has been happening for several call and have complained multiple times and no solution. I want a technician to come and test my line and resolve the issue but i have been told until they experience this on the phone with me, that they cant send anyone! This is ridiculeous!

6 years ago

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Twit

New Contributor

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4 Messages

Interesting... mine seems to be consistent since it started happening... no one can hear me from the start of a call.

6 years ago

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Twit

New Contributor

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4 Messages

The phone is connected directly to the back of the modem. Is there another way it can be connected?

6 years ago

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KevinM2

Former Moderator

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1.5K Messages

Hello, the symptoms you are describing could be indicative of a signal issue, and we're extremely sorry you have to experience this type of thing. Would you mind forwarding a link to this forum post to our team at cox.help@cox.com? Based on what you're describing, we more than likely will have to send out a service technician for this. -Kevin M. Cox Support Forum Moderator

6 years ago

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