Emails From cox help@cox com not being received

Did not receive an email notification that your comment.was posted.

On the Call History Not Working topic, days were wasted speculating as to what the EXACT email addresses were on the emails from Cox that I WAS receiving, speculating that none of them were from the Cox.com domain.  As it turns out mynotifications@cox.com is the address of the emails received announcing that my bill is now available to view online.

I'll ask some of my neighbors who they use.

Email notifications haven't worked properly for anyone during the almost four years since you joined the Forums.  I never signed up for email notifications, but I randomly receive them.  The only one I'd received this year was on 8/1 until I received five more since last Friday.  I created a Filter Rule to mark them as read and file into a "Forums" folder so that I can monitor when this occurs.

You were rather insistant that your billing notifications were coming from an email address with a different domain.  You even got annoyed when I said the email regarding your bill probably came from mynotifications@cox.com.

Now that we know you're receiving email from @cox.com addresses too, I'm more convinced than ever that the issue is somewhere in your email settings.  You may know this already, but just in case, here's a link to How to Set Junk Mail Settings in SBCglobal.net Mail

You need to provide answers when people ask you questions.  (There's no reason to remove the periods from cox.help@cox.com).  You also need to provide all relevant information.  Your email provider would have been relevant to anyone not familiar with your issue.

I corrected my earlier reply to you 6 days ago that no emails were from Cox.com with the following to you on the same day:

"The bill from Cox has www.cox.com at top, but below that is the "Your bill is available" subject and below it From: Cox Communications (mynotifications@cox.com).  When you print the email, the top part with www.cox.com in it doesn't print."  This was followed by 3 more examples of emails received with different Cox domains, not relevant here now.

I apologize for letting my frustrations contribute to my lack of civility.  I appreciate all the efforts that everyone puts in.  But I feel as if I am chasing my tail 

I am not an expert with any of this stuff.  I am an average user.

But here are your own words in your comment above that I am responding to here, "Email notifications haven't worked properly for anyone during the almost four years since you joined the Forums.  I never signed up for email notifications, but I randomly receive them." 

So who owns this problem?  You never signed up to receive notifications but randomly receive them.  I just signed up a few days ago to receive them and but have not received any.  So to me it sounds like Cox owns the notifications problem.  It has nothing to do with email.  It has everything to do with lousy programming and debugging.  If Cox can screw this up they can do the same to email responses they send out from their help desk.  Or are you telling my I caused this problem by joining the Forum 4 years ago?

When trying to solve a problem I attempt to eliminate any excuses for failure.  So when someone suggested I must have marked Cox emails as spam, I deleted all my spam filters.   I never blocked any domains..  I put help.cox@cox.com in my email contact list, etc. etc, etc.

I have tried to respond to every question.  My response to Bruce above about why l removed the periods from cox.help@cox.com originally included a comment that other forums sometimes remove valid email addresses from comments and that was my attempt to prevent that from happening with Cox.  That  part of my reply is not shown above and I probably accidentally deleted it while cutting and pasting during the editing process. 

But no matter what I do or say, the problem always come back to being my fault.  Block spam - - that's the problem.  Don't block spam - - you must have done it and some point and don't remember.  You failed to tell us you use SBCGlobal.  I've sent 5 emails with SBCGlobal in my address.  And I DID eventually put the info in my comments on the Forum.  Oh, gosh, if only I had done it sooner the problem would have been solved, but it's too late now.  All my fault.  Oh woe is me.  

Random email notification is a known Cox issue, but it’s irrelevant to your issue.

The reason I suspect your issue may be caused by your email settings is because what you’ve posted hasn’t inspired a lot of confidence.   I don’t think you’re lying, just possibly uninformed.  For example, it’s been almost four years since you joined the Cox forums, but here are a few of the things you didn’t know:

• how to identify a Cox forum moderator
• how to contact Cox Social Media (cox.help@cox.com)
• it’s acceptable to post cox.help@cox.com in this forum
• how to edit a forum post (apparently)
• forum email notifications aren’t available (or other forum settings)
• how to search previous forum posts for a related issue
• how you receive billing notifications
• how to identify the domain in an email address

I believe you when you say you don’t have any spam filters and you’re not blocking domains.  I just have no way to be sure you're familiar with all your settings.  You could be mistaken.  That’s why I posted the "how to" link.

The issue could also be with your email provider, but I don''t belive the issue is with Cox.  To my knowledge, there has been no other report of the inability to receive email from cox.help@cox.com.  

@Becky, would it be possible to confirm the emails that Cox Social Media believe were sent to MasterMyDomain were sent and not returned undeliverable?

Also, on the odd chance that he included some subtle something in his emails to you that could be causing an issue, could you initiate a test email to him from cox.help@cox.com (not a reply) with no links or attachments?  

Does it just default to the email address on my Cox account?

Forum notifications would use whatever email address you used to establish your account on the Forum.
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Forum ID is not the same as my Cox ID.

I don't believe it needed to be the same as your Cox userID.  The Forum server would be different than the server with your Cox account
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Could something about that history explain why I am not receiving emails?

If the first Forum account is different from your second account, the first account probably still exists but you're just not using it.  Again, whatever email address you used to establish your second account should be receiving any email from the Forum.
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Is there a way for me to check the email address used for my Forum ID?

I scoured my settings and didn't see any reference to what email address my account on the Forum is using.

When a person initially signs up for the Cox Support Forum, they're asked to enter their cox.com User ID and Password, then click Sign In.  This creates their Forum account.  (Their Forum ID is not the same as their Cox account ID.  A person can be signed into their Cox account and the Forum at the same time.  If they sign out of the Forum, they're still signed into their Cox account and vice-versa).

The new Forum user will enter the Forum Name that will identify them in the Forum and the Forum Email address to use for Forum email notifications.  It can be whatever email address they want to use.  This email address is private and is not publicly shared.  (It doesn't appear to be privately shared either.  The email fields in my profile are blank).  Although Forum email notifications are disabled (along with all other Forum Settings), this email address may be identified if a Forum email notification, that occurrs randomly from time to time, is received.  Of course, if the Forum email address is an email account that's no longer used, those random email notifications won't be available to be viewed.

It seems a person may have to be a Cox customer to join the Cox Support Forum.  But since a Forum ID is independent of a Cox account, the individual could continue to sign into the Cox Support Forum after they're no longer a Cox customer. 

Cox Support Forums First Time Access

My posting this morning was copied from an email I sent to cox.help@cox.com.  In it I included my name, address, phone & fax number, Forum ID and password, and a link to this thread.  Haven't received a reply.  I feel like a mushroom - - kept in the dark and covered with mulch..or something.

Moderators can open your profile in the Forum to research your information.  I once asked a question and I think it was Jonathan to have copied-and-pasted my last name from my account into the post.  Your SMTP address may be on an admin page for the Forum.

Edit:  It took some searching...

forums.cox.com/.../108507

Those are two of the options in "Settings" that haven't been available to Cox customers for over four years.  Uncheck one or more of them to turn them off and click "Save".  Leave the page and come back.  Options you unchecked will be checked again.  (If you can't turn a setting on/off, it's not an option).  Those settings aren't on by default or we would all be getting email notifications every time we get a Forum notification.  Random email notifications that we do occasionally receive are a Forum glitch.   

Earlier in this thread, I posted four links to Forum posts that referenced this.

I don't really know.  I set mine years ago and haven't touch them since.  It seems hierarchical in the Setting for your account.  You could set which notifications you want in the Notifications tab and then toggle the actual option in the Settings tab...without having to de-select all the stuff in the Notifications tab.

If it doesn't work, it doesn't work.  i know there have been inconsistencies and glitches over the years.  I like this Forum for its simplicity but don't understand some of its design.

Doesn't inspire confidence that they will fix either of my problems any time soon (call history not working and not receiving emails they claim they sent).  It's like being in the group that receives a placebo in a drug trial. 

Well...1) Call History not working...2) No SMTP from Cox.com to SBCGlobal...3) No SMTP notifications from Cox Forum.  Discrepancies with Cox is like a continuously unraveling thread.

You've missed so much Call History in the last 3 weeks...you should implement your own Call History tool.  Hmm?  I can't think of nothing.

The fact that the Forum "Settings" page can still be reached at all after more than four years is an indication that it probably still works for companies that pay for that feature in their licensing agreement.  Cox probably dropped Forum non-essentials from their licensing agreement to reduce the fee they pay to their vendor.  The vendor may have chosed the final "Save" step as the choke point, because it was the easiest to implement... or for spite.

Edit: The Forum "Settings" page does retain one working function.  The "Subscriptions" tab may be used to "unsubscribe" from email notifications for all four forums from a single location.  "Unsubscribe" could also be performed at the individual home pages for each forum.

"Unsubscribe" prevents Forum notifications for all but the threads to which you have posted.  To prevent notifications for those threads, click "Turn Reply notifications off" in the lower right of the selected thread.