New Contributor
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3 Messages
Dropped Calls
Calls on my landline have been dropping calls for the last month. I have tried tech support with no help. Tried new phones, rebooting modem and nothing helps. A tech was sent out to replace modem and when I explained problem he said many customers are having this problem, it is a glitch in the modems software, and even replacing with new will not help as the glitch is in there as well, and no idea when it will be fixed. I am so upset that I do not have a reliable land line. Can the moderator shed on this problem?
Allan
Moderator
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2.3K Messages
5 years ago
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Jill_is_here
New Contributor
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1 Message
5 years ago
We have the same problem with dropped calls. Suspect the modem. Sorry to hear that Cox has no answers, especially at the high prices we pay
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AmyH
New Contributor
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1 Message
5 years ago
I've had the same issue for months and months. Initially, I tried just rebooting the modem. Finally, I bought new phones. When that didn't work, I called Cox. They tried resetting my modem remotely. Last thing they did was replace the modem. The problem remains. Cox really needs to get serious about fixing whatever is causing this!!!
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pgmrdude
New Contributor
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1 Message
5 years ago
I have also been having dropped calls at random - typically when I am on a conf call for work. With COVID we are being told to work from home. I have 2 completely different phones and it happens on both. Also, the modem has been replaced twice. I saw a reference to a modem software issue. If that is the case, why has that not been pursued and resolved?? I have been in IT for 30 years and spent most of that time in application development and production support. I would never be allowed to let a bug like that, adeversley affecting so many customers, go unresolved this long. There is no reason for this issue to continue occurring, especially if Cox expects to keep their customer base. Less talking and more action please!
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HeyLOOKaSQUIRRE
New Contributor
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1 Message
5 years ago
I'm writing on behalf of my elderly mother who has dementia. When I call her COX dsl landline (which is directly connected to her modem), I run into the issue that she picks up, says hello, and a few seconds later the call disconnects. This is extremely frustrating and puts my mother at risk. She is in an assisted living facility and I can't get in to fix the problem. Can a technician please go to help her!
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