New Contributor
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2 Messages
COX Support Response is really poor
I wanted to unlock my device and for that i contacted support team via Chat. I had to wait 10-15 min for each response from Support while chatting. Very Poor Service and response. When I asked why taking this long it just "We are checking please wait"
I really need to think of switching back to other service provider.
HeatherS
Moderator
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124 Messages
1 year ago
Arvindneha123, I'm sorry your experience with Chat Help was this upsetting. You can reach the Social Media Team around the clock, 7 days a week by emailing us at cox.help@cox.com. You can also tag CoxHelp on Twitter, Facebook, or Instagram for our assistance. You can also reach a live agent by calling 1 (800) 234-3993 and choosing Technical Support 24/7. We'd like to maintain our relationship with you. It is my hope that these tools will help create a better customer service experience for you. Have a great weekend and thank you for being a valued member of the Cox family.
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