New Contributor II
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3 Messages
Cox Land Line: I can hear them fine, my voice is distorted / broken up to them
Have a Cox land line for my home office, has worked fine for 9+ years, until last week. I can hear the caller perfectly fine but they are hearing me every 3-4 word, very distorted, terrible connection. Cox reset my Cox Arris Box (I had as well), I've tried a new phone, checked all the connections, nothing seems amiss but still experiencing the same problem. I need this land line for work, I'm on calls all day and trying to use my cell is a nightmare. Any advice?
Bruce
Honored Contributor III
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5.7K Messages
5 years ago
Hmm? That's a good one. Your inbound voice signal is fine but outbound is bad. Could a coaxial splitter start going bad in 1 direction only? Perhaps as an early symptom of a faulty splitter? I guess you could try swapping it.
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bearone2
Contributor III
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1.5K Messages
5 years ago
perhaps the phone is dying & needs to b replaced.
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somersct
New Contributor
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2 Messages
5 years ago
I have the same problem you describe. I called Cox can't help till after the covid 19 virus is gone.
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Ken1956
New Contributor
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2 Messages
5 years ago
YOU ARE NOT ALONE. We are having the same problem it started over a month ago. They have given me new modem and replaced the main cable that leads to the box at the street and checked my lines. They now say they need access to my home that the problem is within the home and they cant enter until the situation with the virus improves which I understand. But, I know at least 5 other people with the same problem not all in our neighborhood. This leads me to believe this is a bigger problem with their service. I assume at some level they must know this but not sure why they are not escalating the problem or letting us know.
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ktaylorg
New Contributor
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3 Messages
5 years ago
I am having the same problem. They came last year and replaced line and did a bunch of troubleshooting. No luck. I have bought 2 different phones. And, even weirder, IF I the connection is working successfully and I can hear the other caller the entire time.....the internet will drop after I've been on the phone over 25 minutes or so. Like not just my phone service dropping but the internet on my laptop and I have to wait on everything to reboot. Why haven't I called Cox again? Because I work from home, I'm busy and I don't have the time for the runaround I know I will get. So I use my cell or I answer the phone, forgetting about the problem, and then get so embarassed when I am told yet AGAIN that they can hardly hear me or I eventually can't hear them talking to me.
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somersct
New Contributor
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2 Messages
5 years ago
Cox just replaced my phone modem with a new updated version. It seems to have fixed the problem. The service tech said the new modem will help but cable lines are overload.
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