New Contributor
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1 Message
Cox digital phones
1. didn't want anything but a landline, Cox says I have no choice
2. bill goes up and I now have 2 modems
3. lose power, your phones are out too
4. Cox seems to think we should all use our cell phones when we have issues
5. which I do - bad digital modem
6. 3 days until the "earliest" apt available
7. that's after I've spent an hour + trying to get answers from someone
8. been waiting 35+ mins for the manager to even get on the chat
EricaW
Former Moderator
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136 Messages
6 years ago
I know you've exerted quite a bit of energy on this already. For account-specific support you may also email my team with your complete address and link to this forum post. We'd ask you to use our cox.help@cox.com email address.
Erica
Cox Support Forums Moderator
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Bruce
Honored Contributor III
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5.7K Messages
6 years ago
How do you know it's a bad modem? Who installed it?
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