New Contributor II
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9 Messages
COX couldn't transfer my phone number
I moved 4 miles in the same city and asked to keep my land phone number I had for 15 years, always with Cox.
Without hesitation, the operator said "sure we can, sign up for the $10 plan here!".
After 6 weeks and several phone calls and store visits, they told me that they couldn't transfer the number.
Did this happen to anyone else and what did they do? Should I continue wasting my time calling the support center or should I give up and ask for the line to be canceled? I won't be using a phone line if it's not the old number.
CrystalS
Former Moderator
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440 Messages
4 years ago
That is not how transferring a phone number works. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Please not personally. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator
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bearone2
Contributor III
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1.5K Messages
4 years ago
if they didn't xfer you probably won't get it back
i gave up home phone service but upgraded to panoramic/500 ultimate at same time.
pano included home phone, new number was issued, couldn't get old number back.
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