New Contributor
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3 Messages
Can’t port number from Verizon to Cox.
My new IPhone 15 pro max arrived yesterday. I activated my phone with a new number instead of transfering a number. Unfortunately getting a new number from Cox was a big mistake. After an hour phone call they finally tell me that this can’t be done since I selected a new line upon activation instead of transferring a number. Apparently I’m stuck with a new Cox number and I can never port my Verizon number over to my new iPhone 15.
Will be returning my device and possible filing a CPUC/FCC compliant.
LatitiaS
Moderator
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425 Messages
2 years ago
Hi Marathon1,
I regret to learn of your predicament. I would surely recommend calling to speak with our Sales team, as we do allow our customers to port numbers from other providers. Something is surely amiss. Please call 1-800-234-3993 when time permits.
Cox Forums Moderator
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Marathon1
New Contributor
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3 Messages
2 years ago
I was on the phone with mobile support/mobile sales for about an hour. Issue is since I setup iPhone with a new number, I can't port a number from Verizon to it.
if you know somebody that can assist I can DM you my info
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